kitio.aiAdded Nov 5, 2026
HelpDesk
Free trial · $25/moTicketing system with an AI agent, reply suggestions and AI edits
What is HelpDesk?
HelpDesk is a ticketing system that collects email, live chat, Messenger and SMS conversations in one shared inbox for support teams. An AI agent resolves customer questions from your knowledge sources, and AI tools draft, polish and route replies.
Tickets get statuses, priorities, automated assignment and canned responses, and higher plans add custom fields, ticketing rules and multiple teams. Similar-ticket suggestions surface past cases, and the AI can rephrase, summarize, expand or fix the grammar of any reply.
Integrations cover Shopify, WooCommerce, HubSpot, Salesforce, Slack, Klaviyo, Webflow and WordPress, and an API is available for custom work. HelpDesk comes from the company behind LiveChat and ChatBot, which now operates under the Text name.
Features
- Multichannel shared inbox
- AI agent resolutions
- AI reply suggestions
- AI text editing
- Ticket automation rules
- Shopify and HubSpot integrations
Tags
Releases
+ Submit new release- Listed
HelpDesk was added to the directory.
Organization
Text (formerly LiveChat Software)
🇵🇱 Poland
Listed by kitio.ai · unverified owner
Pricing
- Pricing model
- Free trial
- Paid options from
- $25/mo
- Billing frequency
- Monthly
- Free trial duration
- 14 days
HelpDesk plans
Essential
$25/mo
- Per user
- Inbox and tickets
- 10 AI resolutions per month
- Automated assignment
Growth
$99/mo
- Per user
- 200 AI resolutions per month
- Custom fields and rules
- Up to 10 teams
Custom
Contact sales
- Custom AI agents
- Multiple brands
- Custom roles
Prices in USD, checked Nov 5, 2026. Plans change often, so confirm on the HelpDesk site.Official pricing
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Pros and cons
Pros
- AI included on every plan
- Clean inbox across several channels
- 14-day trial without a card
Cons
- Only 10 AI resolutions a month on Essential
- Extra AI resolutions cost more
- Per-user pricing adds up for big teams
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Q&A
What is HelpDesk?
HelpDesk is a ticketing system that collects email, live chat, Messenger and SMS conversations in one shared inbox for support teams. An AI agent resolves customer questions from your knowledge sources, and AI tools draft, polish and route replies.
What counts as an AI resolution in HelpDesk?
A resolution is a conversation where the AI directly solved the customer's question; several questions in one chat count once.
Which channels does HelpDesk support?
Email, live chat, Facebook Messenger and SMS conversations all arrive in the same inbox.
How much does HelpDesk cost?
HelpDesk is free trial, with paid plans from $25/mo. There is a 14-day free trial.
Is there a free version of HelpDesk?
No, but you can try it free for 14 days before paying.
What are the main features of HelpDesk?
Multichannel shared inbox, AI agent resolutions, AI reply suggestions, AI text editing, Ticket automation rules, Shopify and HubSpot integrations.
Who makes HelpDesk?
HelpDesk is made by Text (formerly LiveChat Software).
What are the best alternatives to HelpDesk?
Popular alternatives include Zendesk, Freshdesk, Intercom.