kitio.aiAdded Nov 5, 2026
Hugo AI
Free trialNo-code AI support agent from Crisp that resolves tickets on 10 channels
What is Hugo AI?
Hugo is an AI customer service agent made by Crisp that answers and resolves support conversations using your own knowledge base, CRM and business tools. Support teams train and deploy it without code, and it hands off to humans with full context.
Hugo connects to live systems through the Model Context Protocol, so it can look up data and take actions rather than only reply. A visual builder lets you drag and drop actions for triage, escalation and other workflows, and you can choose Claude, ChatGPT, Llama or your own model.
It syncs with your helpdesk, documentation and CRM so answers stay current, and reports track accuracy and satisfaction over time. Data is hosted on European servers with GDPR compliance, and a 14-day free trial needs no card.
Features
- Multi-channel support agent
- MCP tool actions
- No-code training
- Visual workflow builder
- Choice of AI model
- Human handoff
Tags
Releases
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Organization
Crisp
🇫🇷 France
Listed by kitio.ai · unverified owner
Pricing
- Pricing model
- Free trial
- Paid options from
- Not listed
- Free trial duration
- 14 days
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Pros and cons
Pros
- Can act in your tools, not just answer
- Pick the underlying model
- EU hosting for GDPR needs
Cons
- Pricing not shown on the homepage
- Value depends on connected data quality
- Overlaps with Crisp's own suite
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Q&A
What is Hugo AI?
Hugo is an AI customer service agent made by Crisp that answers and resolves support conversations using your own knowledge base, CRM and business tools. Support teams train and deploy it without code, and it hands off to humans with full context.
Which AI models can Hugo use?
Hugo works with Claude, ChatGPT and Llama, or you can bring your own model.
Where does Hugo store data?
All data is stored and processed on servers in Europe, and the service is built to comply with GDPR.
How much does Hugo AI cost?
Hugo AI is free trial. There is a 14-day free trial.
Is there a free version of Hugo AI?
No, but you can try it free for 14 days before paying.
What are the main features of Hugo AI?
Multi-channel support agent, MCP tool actions, No-code training, Visual workflow builder, Choice of AI model, Human handoff.
Who makes Hugo AI?
Hugo AI is made by Crisp.
What are the best alternatives to Hugo AI?
Popular alternatives include Kayako, Zendesk, Intercom.