kitio.aiAdded Nov 5, 2026
Helpshift
PaidPlayer support platform for games with AI agents and human services
What is Helpshift?
Helpshift runs in-game customer support for video game studios, combining AI agents that resolve player issues with tools for human agents. It also covers player engagement, trust and safety, and community management for mobile, PC and console titles.
Players open support from inside the game, and gaming-specific AI agents answer and close common issues while harder cases go to staff. Case studies from studios such as Rovio, Zynga, Jam City and SYBO report high automation and deflection rates after rollout.
Beyond the software, Helpshift sells human services for strategy and operational oversight, so studios can outsource parts of support. Pricing is customized to the mix of technology, AI and services a studio chooses rather than sold as fixed bundles.
Features
- In-game support SDK
- Gaming-specific AI agents
- Trust and safety tools
- Player engagement features
- Community sentiment tracking
- Managed human services
Tags
Releases
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Organization
Helpshift
Listed by kitio.ai · unverified owner
Pricing
- Pricing model
- Paid
- Paid options from
- Not listed
Sponsored
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Pros and cons
Pros
- Built specifically for games
- Support opens inside the game itself
- Option to add managed support staff
Cons
- No public pricing
- Of little use outside gaming
- Requires SDK integration in the game
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Q&A
What is Helpshift?
Helpshift runs in-game customer support for video game studios, combining AI agents that resolve player issues with tools for human agents. It also covers player engagement, trust and safety, and community management for mobile, PC and console titles.
Does Helpshift work for console games?
Yes. Helpshift supports mobile, PC and console titles, including console flows such as QR codes that send players to support on their phone.
How much does Helpshift cost?
Helpshift is paid.
Is there a free version of Helpshift?
No. Helpshift is a paid tool.
What are the main features of Helpshift?
In-game support SDK, Gaming-specific AI agents, Trust and safety tools, Player engagement features, Community sentiment tracking, Managed human services.
Who makes Helpshift?
Helpshift is made by Helpshift.
What are the best alternatives to Helpshift?
Popular alternatives include Tymely, Expertise AI, YourGPT.