kitio.aiKayako vs Hugo AI
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Kayako starts at See pricing page and Hugo AI starts at See pricing page. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- AI agent for ticket resolution
- Shared inbox and ticketing
- Knowledge base
- Live chat widget
- Automation rules
- Reporting and analytics
- Multi-channel support agent
- MCP tool actions
- No-code training
- Visual workflow builder
- Choice of AI model
- Human handoff
| Feature | Kayako | Hugo AI |
|---|---|---|
| Best for | Help desk with an AI agent that resolves tickets for you | No-code AI support agent from Crisp that resolves tickets on 10 channels |
| Category | Customer support | Customer support |
| Pricing model | Paid | Free trial |
| Starting price | See pricing page | See pricing page |
| Free plan | No | No, 14-day trial |
| Made by | Kayako | Crisp |
| Based in | – | France |
| Rating | No ratings yet | No ratings yet |
| Key features |
|
|
Pricing compared
Kayako starts at See pricing page and Hugo AI starts at See pricing page. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
Prices in USD, checked Nov 5, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Kayako
- Pay per resolution instead of per seat for the AI
- Onboarding handled by the vendor
- Kay can run on top of an existing help desk
- No self-serve plans or prices listed
- Resolution counts decide the AI bill
- Few integrations named on the homepage
Hugo AI
- Can act in your tools, not just answer
- Pick the underlying model
- EU hosting for GDPR needs
- Pricing not shown on the homepage
- Value depends on connected data quality
- Overlaps with Crisp's own suite
Which one should you choose?
Choose Kayako if you want:
- Pay per resolution instead of per seat for the AI
- Onboarding handled by the vendor
- Kay can run on top of an existing help desk
Watch out: no self-serve plans or prices listed.
Choose Hugo AI if you want:
- Can act in your tools, not just answer
- Pick the underlying model
- EU hosting for GDPR needs
Watch out: pricing not shown on the homepage.
Kayako vs Hugo AI FAQ
What is the difference between Kayako and Hugo AI?
Kayako: Help desk with an AI agent that resolves tickets for you. Hugo AI: No-code AI support agent from Crisp that resolves tickets on 10 channels. Both are customer support tools.
Is Kayako or Hugo AI cheaper?
Kayako starts at See pricing page and Hugo AI starts at See pricing page. Check both pricing pages for current plans.
Do Kayako and Hugo AI have free plans?
Kayako: No. Hugo AI: No, 14-day trial.
Who makes Kayako?
Kayako is made by Kayako.
Who makes Hugo AI?
Hugo AI is made by Crisp, based in France.
Which should I choose, Kayako or Hugo AI?
Choose Kayako if you value pay per resolution instead of per seat for the ai and onboarding handled by the vendor. Choose Hugo AI if you value can act in your tools, not just answer and pick the underlying model.