kitio.aiSalesforce Service Cloud vs HelpDesk
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Salesforce Service Cloud starts at $25/mo and HelpDesk starts at $25/mo. Check both pricing pages for current plans.
Salesforce customer service platform with Agentforce AI agents
Free trial · $25/moAt a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Case management
- Agentforce AI agents
- Omnichannel routing
- Knowledge base
- Service analytics
- Multichannel shared inbox
- AI agent resolutions
- AI reply suggestions
- AI text editing
- Ticket automation rules
- Shopify and HubSpot integrations
| Feature | Salesforce Service Cloud | HelpDesk |
|---|---|---|
| Best for | Salesforce customer service platform with Agentforce AI agents | Ticketing system with an AI agent, reply suggestions and AI edits |
| Category | Customer support | Customer support |
| Pricing model | Free trial | Free trial |
| Starting price | $25/mo | $25/mo |
| Free plan | No, trial available | No, 14-day trial |
| Made by | Salesforce | Text (formerly LiveChat Software) |
| Based in | United States | Poland |
| Rating | No ratings yet | No ratings yet |
| Key features |
|
|
Pricing compared
Salesforce Service Cloud starts at $25/mo and HelpDesk starts at $25/mo. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
5 plans
Starter Suite
$25/mo
- Per user
- Case management
- Email and knowledge base
Pro Suite
$100/mo
- Per user, billed annually
- Service automation
- Omni-channel routing
Enterprise
$175/mo
- Per user, billed annually
- Advanced case workflows
- Customizable service console
Unlimited
$350/mo
- Per user, billed annually
- Premier support
- Full sandbox
Agentforce Max Edition
$550/mo
- Per user, starting price
- Agentforce add-on included
- 2.75M Flex Credits per org/year
3 plans
Essential
$25/mo
- Per user
- Inbox and tickets
- 10 AI resolutions per month
- Automated assignment
Growth
$99/mo
- Per user
- 200 AI resolutions per month
- Custom fields and rules
- Up to 10 teams
Custom
Contact sales
- Custom AI agents
- Multiple brands
- Custom roles
Prices in USD, checked Oct 28, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Salesforce Service Cloud
- Native link to Salesforce CRM data
- Highly customisable
- Huge partner ecosystem
- Expensive per user
- Needs admins or consultants
- AI usage billed separately
HelpDesk
- AI included on every plan
- Clean inbox across several channels
- 14-day trial without a card
- Only 10 AI resolutions a month on Essential
- Extra AI resolutions cost more
- Per-user pricing adds up for big teams
Which one should you choose?
Choose Salesforce Service Cloud if you want:
- Native link to Salesforce CRM data
- Highly customisable
- Huge partner ecosystem
Watch out: expensive per user.
Choose HelpDesk if you want:
- AI included on every plan
- Clean inbox across several channels
- 14-day trial without a card
Watch out: only 10 ai resolutions a month on essential.
Salesforce Service Cloud vs HelpDesk FAQ
What is the difference between Salesforce Service Cloud and HelpDesk?
Salesforce Service Cloud: Salesforce customer service platform with Agentforce AI agents. HelpDesk: Ticketing system with an AI agent, reply suggestions and AI edits. Both are customer support tools.
Is Salesforce Service Cloud or HelpDesk cheaper?
Salesforce Service Cloud starts at $25/mo and HelpDesk starts at $25/mo. Check both pricing pages for current plans.
Do Salesforce Service Cloud and HelpDesk have free plans?
Salesforce Service Cloud: No, trial available. HelpDesk: No, 14-day trial.
Who makes Salesforce Service Cloud?
Salesforce Service Cloud is made by Salesforce, based in United States.
Who makes HelpDesk?
HelpDesk is made by Text (formerly LiveChat Software), based in Poland.
Which should I choose, Salesforce Service Cloud or HelpDesk?
Choose Salesforce Service Cloud if you value native link to salesforce crm data and highly customisable. Choose HelpDesk if you value ai included on every plan and clean inbox across several channels.