kitio.aiAdded Oct 28, 2026
Zoho Desk
Freemium · $9/moAffordable help desk with Zia AI for ticket replies and insights
What is Zoho Desk?
Zoho Desk is a ticketing help desk from Zoho with omnichannel support, a knowledge base and the Zia AI assistant. It is a budget-friendly choice for small and mid-sized companies, especially those already using other Zoho apps.
Zia suggests replies, detects sentiment, tags tickets, summarises threads and powers an Answer Bot that responds from your knowledge base. The desk includes SLAs, blueprints for guided processes, multi-brand help centers and a customer self-service portal.
Zoho Desk integrates with Zoho CRM and the rest of Zoho One, and also connects to tools such as Slack, Shopify and Microsoft Teams. A free plan covers a few agents with email ticketing.
Features
- Zia AI assistant
- Omnichannel ticketing
- Blueprint workflows
- Multi-brand help center
- SLA management
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Zoho Desk was added to the directory.
Organization
Zoho Corporation
🇮🇳 India
Listed by kitio.ai · unverified owner
Pricing
- Pricing model
- Freemium
- Paid options from
- $9/mo
- Billing frequency
- Monthly
Zoho Desk plans
Free
Free
- Up to 3 agents
- Email ticketing
- Basic help center
Express
$9/mo
- Per user
- Email and web forms
- AI agents with free tokens
- Custom domain
Standard
$20/mo
- Per user
- WhatsApp, Instagram, Messenger
- Answer bot and community forum
- Custom reports and dashboards
Professional
$35/mo
- Per user
- Telephony integration
- Zia AI built in
- Round-robin assignment
Enterprise
$50/mo
- Per user
- Advanced AI and automation
- Multi-brand help centers
Prices in USD, checked Oct 28, 2026. Plans change often, so confirm on the Zoho Desk site.Official pricing
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Pros and cons
Pros
- Low price per agent
- Good fit with Zoho apps
- Free plan for small teams
Cons
- Interface feels busy
- AI less advanced than leaders
- Third-party integrations are fewer
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Q&A
What is Zoho Desk?
Zoho Desk is a ticketing help desk from Zoho with omnichannel support, a knowledge base and the Zia AI assistant. It is a budget-friendly choice for small and mid-sized companies, especially those already using other Zoho apps.
How much does Zoho Desk cost?
Zoho Desk is freemium, with paid plans from $9/mo.
Is there a free version of Zoho Desk?
Yes. Zoho Desk has a free plan, and paid plans add more usage and features.
What are the main features of Zoho Desk?
Zia AI assistant, Omnichannel ticketing, Blueprint workflows, Multi-brand help center, SLA management.
Who makes Zoho Desk?
Zoho Desk is made by Zoho Corporation.
What are the best alternatives to Zoho Desk?
Popular alternatives include Zendesk, Freshdesk, Intercom.