kitio.aiAdded Oct 28, 2026
Front
Free trialCollaborative inbox for support teams with AI drafting and routing
What is Front?
Front is a customer operations platform that turns shared email, chat and SMS into a collaborative inbox. It suits B2B support and account teams who want help desk features while keeping conversations feeling like normal email.
Teammates can comment on messages, assign owners and share drafts without forwarding emails. Front AI drafts replies from past answers and knowledge base articles, summarises long threads, tags and routes incoming messages, and offers an autopilot that can answer simple questions.
Front integrates with Salesforce, HubSpot, Jira and many other tools, and includes analytics for response times, SLA breaches and workload across the team, which helps managers balance assignments.
Features
- Shared team inbox
- AI reply drafts
- Smart routing
- Internal comments
- Analytics
Tags
Releases
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Organization
FrontApp
🇺🇸 United States
Listed by kitio.ai · unverified owner
Pricing
- Pricing model
- Free trial
- Paid options from
- Not listed
Front plans
Starter
$25/seat/mo billed annually
- Per seat, up to 10 seats
- Shared inbox and ticketing
- Up to 10 automation rules
- Basic analytics
Professional
$65/seat/mo billed annually
- Per seat, up to 50 seats
- Omnichannel (email, SMS, social)
- Up to 20 automation rules
- SSO and SCIM
Enterprise
$105/seat/mo billed annually
- Per seat
- Unlimited rules and macros
- Smart rules
- Custom roles and permissions
Prices in USD, checked Oct 28, 2026. Plans change often, so confirm on the Front site.Official pricing
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Pros and cons
Pros
- Email-native workflow
- Good internal collaboration
- Strong CRM integrations
Cons
- AI features cost extra
- Less suited to high-volume B2C
- Per-seat pricing is high
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Q&A
What is Front?
Front is a customer operations platform that turns shared email, chat and SMS into a collaborative inbox. It suits B2B support and account teams who want help desk features while keeping conversations feeling like normal email.
How much does Front cost?
Front is free trial.
Is there a free version of Front?
No, but you can try it free before paying.
What are the main features of Front?
Shared team inbox, AI reply drafts, Smart routing, Internal comments, Analytics.
Who makes Front?
Front is made by FrontApp.
What are the best alternatives to Front?
Popular alternatives include Help Scout, Hiver, Wonderchat.