kitio.aiAdded Oct 28, 2026
Help Scout
Freemium · $25/moShared inbox and help center with AI answers for small support teams
What is Help Scout?
Help Scout is a help desk built around a shared email inbox, a knowledge base called Docs and a Beacon chat widget. Small and mid-sized businesses use it for its simple interface, and its AI Answers feature resolves common questions for a fee per resolution.
Conversations look like regular email to customers, while agents get collision detection, saved replies, workflows and customer profiles. AI features draft and summarise replies, improve tone and power AI Answers in the Beacon widget, which pulls from your Docs content.
Paid plans are priced per user with unlimited contacts, and there is a free plan for up to five users with limited monthly contacts. AI Answers is billed per resolution after an initial allowance.
Features
- Shared email inbox
- Docs knowledge base
- Beacon chat widget
- AI Answers
- AI drafts and summaries
Tags
Releases
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Help Scout was added to the directory.
Organization
Help Scout
🇺🇸 United States
Listed by kitio.ai · unverified owner
Pricing
- Pricing model
- Freemium
- Paid options from
- $25/mo
- Billing frequency
- Monthly
Help Scout plans
Free
Free
- 5 users
- 1 inbox
- 1 Docs site
Standard
$25/mo
- Per user
- Multiple inboxes and knowledge bases
- Live chat, SMS and social channels
- AI Inbox assistant
Plus
$45/mo
- Per user
- Advanced workflows and 2 SLA policies
- Secure customer portal
- Unlimited AI Drafts
Pro
$75/mo
- Per user
- Unlimited workflows and SLA policies
- SSO/SAML
- Strategic account manager
Prices in USD, checked Oct 28, 2026. Plans change often, so confirm on the Help Scout site.Official pricing
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Pros and cons
Pros
- Very easy for new agents to learn
- Emails feel personal, not ticket-like
- Free plan for tiny teams
Cons
- Fewer enterprise features
- Phone support is limited
- Free plan caps monthly contacts
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Q&A
What is Help Scout?
Help Scout is a help desk built around a shared email inbox, a knowledge base called Docs and a Beacon chat widget. Small and mid-sized businesses use it for its simple interface, and its AI Answers feature resolves common questions for a fee per resolution.
How much does Help Scout cost?
Help Scout is freemium, with paid plans from $25/mo.
Is there a free version of Help Scout?
Yes. Help Scout has a free plan, and paid plans add more usage and features.
What are the main features of Help Scout?
Shared email inbox, Docs knowledge base, Beacon chat widget, AI Answers, AI drafts and summaries.
Who makes Help Scout?
Help Scout is made by Help Scout.
What are the best alternatives to Help Scout?
Popular alternatives include Hiver, Front, Wonderchat.