kitio.aiHiver vs Front
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Hiver starts at $35/mo and Front starts at See pricing page. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Gmail and Outlook help desk
- AI Copilot replies
- Email assignment and SLAs
- Internal notes
- Chat and WhatsApp
- Shared team inbox
- AI reply drafts
- Smart routing
- Internal comments
- Analytics
| Feature | Hiver | Front |
|---|---|---|
| Best for | Help desk that runs inside Gmail and Outlook with AI assistance | Collaborative inbox for support teams with AI drafting and routing |
| Category | Customer support | Customer support |
| Pricing model | Free trial | Free trial |
| Starting price | $35/mo | See pricing page |
| Free plan | No, 7-day trial | No, trial available |
| Made by | Hiver | FrontApp |
| Based in | India | United States |
| Rating | No ratings yet | No ratings yet |
| Key features |
|
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Pricing compared
Hiver starts at $35/mo and Front starts at See pricing page. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
3 plans
Growth
$35/mo
- Per user
- AI agents and AI copilot
- Skills for AI procedures
- Voice support
Pro
$65/mo
- Per user
- Everything in Growth
- Customer portal
- Slack channel support
Elite
$95/mo
- Per user
- Everything in Pro
- AI QA
- AI insights
3 plans
Starter
$25/seat/mo billed annually
- Per seat, up to 10 seats
- Shared inbox and ticketing
- Up to 10 automation rules
- Basic analytics
Professional
$65/seat/mo billed annually
- Per seat, up to 50 seats
- Omnichannel (email, SMS, social)
- Up to 20 automation rules
- SSO and SCIM
Enterprise
$105/seat/mo billed annually
- Per seat
- Unlimited rules and macros
- Smart rules
- Custom roles and permissions
Prices in USD, checked Oct 28, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Hiver
- No new interface to learn
- Good for non-support teams too
- Simple setup
- Tied to Gmail or Outlook
- Less suited to huge volumes
- AI features on higher plans
Front
- Email-native workflow
- Good internal collaboration
- Strong CRM integrations
- AI features cost extra
- Less suited to high-volume B2C
- Per-seat pricing is high
Which one should you choose?
Choose Hiver if you want:
- No new interface to learn
- Good for non-support teams too
- Simple setup
Watch out: tied to gmail or outlook.
Choose Front if you want:
- Email-native workflow
- Good internal collaboration
- Strong CRM integrations
Watch out: ai features cost extra.
Hiver vs Front FAQ
What is the difference between Hiver and Front?
Hiver: Help desk that runs inside Gmail and Outlook with AI assistance. Front: Collaborative inbox for support teams with AI drafting and routing. Both are customer support tools.
Is Hiver or Front cheaper?
Hiver starts at $35/mo and Front starts at See pricing page. Check both pricing pages for current plans.
Do Hiver and Front have free plans?
Hiver: No, 7-day trial. Front: No, trial available.
Who makes Hiver?
Hiver is made by Hiver, based in India.
Who makes Front?
Front is made by FrontApp, based in United States.
Which should I choose, Hiver or Front?
Choose Hiver if you value no new interface to learn and good for non-support teams too. Choose Front if you value email-native workflow and good internal collaboration.