kitio.aiHelp Scout vs Front
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Help Scout starts at $25/mo and Front starts at See pricing page. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Shared email inbox
- Docs knowledge base
- Beacon chat widget
- AI Answers
- AI drafts and summaries
- Shared team inbox
- AI reply drafts
- Smart routing
- Internal comments
- Analytics
| Feature | Help Scout | Front |
|---|---|---|
| Best for | Shared inbox and help center with AI answers for small support teams | Collaborative inbox for support teams with AI drafting and routing |
| Category | Customer support | Customer support |
| Pricing model | Freemium | Free trial |
| Starting price | $25/mo | See pricing page |
| Free plan | Yes | No, trial available |
| Made by | Help Scout | FrontApp |
| Based in | United States | United States |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
Help Scout starts at $25/mo and Front starts at See pricing page. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
4 plans
Free
Free
- 5 users
- 1 inbox
- 1 Docs site
Standard
$25/mo
- Per user
- Multiple inboxes and knowledge bases
- Live chat, SMS and social channels
- AI Inbox assistant
Plus
$45/mo
- Per user
- Advanced workflows and 2 SLA policies
- Secure customer portal
- Unlimited AI Drafts
Pro
$75/mo
- Per user
- Unlimited workflows and SLA policies
- SSO/SAML
- Strategic account manager
3 plans
Starter
$25/seat/mo billed annually
- Per seat, up to 10 seats
- Shared inbox and ticketing
- Up to 10 automation rules
- Basic analytics
Professional
$65/seat/mo billed annually
- Per seat, up to 50 seats
- Omnichannel (email, SMS, social)
- Up to 20 automation rules
- SSO and SCIM
Enterprise
$105/seat/mo billed annually
- Per seat
- Unlimited rules and macros
- Smart rules
- Custom roles and permissions
Prices in USD, checked Oct 28, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Help Scout
- Very easy for new agents to learn
- Emails feel personal, not ticket-like
- Free plan for tiny teams
- Fewer enterprise features
- Phone support is limited
- Free plan caps monthly contacts
Front
- Email-native workflow
- Good internal collaboration
- Strong CRM integrations
- AI features cost extra
- Less suited to high-volume B2C
- Per-seat pricing is high
Which one should you choose?
Choose Help Scout if you want:
- Very easy for new agents to learn
- Emails feel personal, not ticket-like
- Free plan for tiny teams
Watch out: fewer enterprise features.
Choose Front if you want:
- Email-native workflow
- Good internal collaboration
- Strong CRM integrations
Watch out: ai features cost extra.
Help Scout vs Front FAQ
What is the difference between Help Scout and Front?
Help Scout: Shared inbox and help center with AI answers for small support teams. Front: Collaborative inbox for support teams with AI drafting and routing. Both are customer support tools.
Is Help Scout or Front cheaper?
Help Scout starts at $25/mo and Front starts at See pricing page. Check both pricing pages for current plans.
Do Help Scout and Front have free plans?
Help Scout: Yes. Front: No, trial available.
Who makes Help Scout?
Help Scout is made by Help Scout, based in United States.
Who makes Front?
Front is made by FrontApp, based in United States.
Which should I choose, Help Scout or Front?
Choose Help Scout if you value very easy for new agents to learn and emails feel personal, not ticket-like. Choose Front if you value email-native workflow and good internal collaboration.