kitio.aiFreshdesk vs HubSpot Service Hub
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Freshdesk has the lower starting price: about $19 a month, against $20 for HubSpot Service Hub.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Omnichannel ticketing
- Freddy AI Agent
- Freddy Copilot
- Knowledge base
- SLA management
- Ticketing help desk
- Breeze customer agent
- Knowledge base
- Customer portal
- Feedback surveys
| Feature | Freshdesk | HubSpot Service Hub |
|---|---|---|
| Best for | Help desk software with Freddy AI agents and agent copilot | Help desk on HubSpot's CRM with an AI customer agent |
| Category | Customer support | Customer support |
| Pricing model | Free trial | Freemium |
| Starting price | $19/mo | $20/mo |
| Free plan | No, trial available | Yes |
| Made by | Freshworks | HubSpot |
| Based in | United States | United States |
| Rating | No ratings yet | No ratings yet |
| Key features |
|
|
Both offer: Knowledge base.
Pricing compared
Freshdesk has the lower starting price: about $19 a month, against $20 for HubSpot Service Hub.
Free plan
Cheapest paid plan
Top plan
Free trial
3 plans
Growth
$19/mo
- Per agent, billed annually
- Freddy AI Agent (500 sessions included)
- Ticketing and shared inbox
- Customer portal and knowledge base
Pro
$55/mo
- Per agent, billed annually
- Multilingual helpdesk
- Custom dashboards and intelligent routing
- Multiple SLA policies
Enterprise
$89/mo
- Per agent, billed annually
- Freddy AI Insights
- Skill-based routing and sandbox
- Audit logs and IP whitelisting
4 plans
Free
Free
- Free help desk and ticketing tools
- Live chat and shared inbox
Starter
$20/mo
- Per seat
- Help desk and ticket automation
- Remove HubSpot branding
Professional
$100/mo
- Per seat
- Customer portal and knowledge base
- Feedback surveys and SLAs
Enterprise
$150/mo
- Per seat, billed annually
- Advanced permissions and custom objects
- Skill-based routing
Prices in USD, checked Oct 28, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Freshdesk
- Lower entry price than many rivals
- Easy to set up
- Broad marketplace of apps
- AI features are paid add-ons
- Reporting is basic on lower tiers
- Interface can feel cluttered
HubSpot Service Hub
- Shares data with HubSpot marketing and sales
- Free tools to start
- Easy for non-technical teams
- Advanced features need costly tiers
- Less depth than dedicated desks
- AI credits are limited per plan
Which one should you choose?
Choose Freshdesk if you want:
- Lower entry price than many rivals
- Easy to set up
- Broad marketplace of apps
Watch out: ai features are paid add-ons.
Choose HubSpot Service Hub if you want:
- Shares data with HubSpot marketing and sales
- Free tools to start
- Easy for non-technical teams
Watch out: advanced features need costly tiers.
Freshdesk vs HubSpot Service Hub FAQ
What is the difference between Freshdesk and HubSpot Service Hub?
Freshdesk: Help desk software with Freddy AI agents and agent copilot. HubSpot Service Hub: Help desk on HubSpot's CRM with an AI customer agent. Both are customer support tools.
Is Freshdesk or HubSpot Service Hub cheaper?
Freshdesk has the lower starting price: about $19 a month, against $20 for HubSpot Service Hub.
Do Freshdesk and HubSpot Service Hub have free plans?
Freshdesk: No, trial available. HubSpot Service Hub: Yes.
Who makes Freshdesk?
Freshdesk is made by Freshworks, based in United States.
Who makes HubSpot Service Hub?
HubSpot Service Hub is made by HubSpot, based in United States.
Which should I choose, Freshdesk or HubSpot Service Hub?
Choose Freshdesk if you value lower entry price than many rivals and easy to set up. Choose HubSpot Service Hub if you value shares data with hubspot marketing and sales and free tools to start.