kitio.aiSalesforce Service Cloud vs Freshdesk
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Freshdesk has the lower starting price: about $19 a month, against $25 for Salesforce Service Cloud.
Salesforce customer service platform with Agentforce AI agents
Free trial · $25/moAt a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Case management
- Agentforce AI agents
- Omnichannel routing
- Knowledge base
- Service analytics
- Omnichannel ticketing
- Freddy AI Agent
- Freddy Copilot
- Knowledge base
- SLA management
| Feature | Salesforce Service Cloud | Freshdesk |
|---|---|---|
| Best for | Salesforce customer service platform with Agentforce AI agents | Help desk software with Freddy AI agents and agent copilot |
| Category | Customer support | Customer support |
| Pricing model | Free trial | Free trial |
| Starting price | $25/mo | $19/mo |
| Free plan | No, trial available | No, trial available |
| Made by | Salesforce | Freshworks |
| Based in | United States | United States |
| Rating | No ratings yet | No ratings yet |
| Key features |
|
|
Both offer: Knowledge base.
Pricing compared
Freshdesk has the lower starting price: about $19 a month, against $25 for Salesforce Service Cloud.
Free plan
Cheapest paid plan
Top plan
Free trial
5 plans
Starter Suite
$25/mo
- Per user
- Case management
- Email and knowledge base
Pro Suite
$100/mo
- Per user, billed annually
- Service automation
- Omni-channel routing
Enterprise
$175/mo
- Per user, billed annually
- Advanced case workflows
- Customizable service console
Unlimited
$350/mo
- Per user, billed annually
- Premier support
- Full sandbox
Agentforce Max Edition
$550/mo
- Per user, starting price
- Agentforce add-on included
- 2.75M Flex Credits per org/year
3 plans
Growth
$19/mo
- Per agent, billed annually
- Freddy AI Agent (500 sessions included)
- Ticketing and shared inbox
- Customer portal and knowledge base
Pro
$55/mo
- Per agent, billed annually
- Multilingual helpdesk
- Custom dashboards and intelligent routing
- Multiple SLA policies
Enterprise
$89/mo
- Per agent, billed annually
- Freddy AI Insights
- Skill-based routing and sandbox
- Audit logs and IP whitelisting
Prices in USD, checked Oct 28, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Salesforce Service Cloud
- Native link to Salesforce CRM data
- Highly customisable
- Huge partner ecosystem
- Expensive per user
- Needs admins or consultants
- AI usage billed separately
Freshdesk
- Lower entry price than many rivals
- Easy to set up
- Broad marketplace of apps
- AI features are paid add-ons
- Reporting is basic on lower tiers
- Interface can feel cluttered
Which one should you choose?
Choose Salesforce Service Cloud if you want:
- Native link to Salesforce CRM data
- Highly customisable
- Huge partner ecosystem
Watch out: expensive per user.
Choose Freshdesk if you want:
- Lower entry price than many rivals
- Easy to set up
- Broad marketplace of apps
Watch out: ai features are paid add-ons.
Salesforce Service Cloud vs Freshdesk FAQ
What is the difference between Salesforce Service Cloud and Freshdesk?
Salesforce Service Cloud: Salesforce customer service platform with Agentforce AI agents. Freshdesk: Help desk software with Freddy AI agents and agent copilot. Both are customer support tools.
Is Salesforce Service Cloud or Freshdesk cheaper?
Freshdesk has the lower starting price: about $19 a month, against $25 for Salesforce Service Cloud.
Do Salesforce Service Cloud and Freshdesk have free plans?
Salesforce Service Cloud: No, trial available. Freshdesk: No, trial available.
Who makes Salesforce Service Cloud?
Salesforce Service Cloud is made by Salesforce, based in United States.
Who makes Freshdesk?
Freshdesk is made by Freshworks, based in United States.
Which should I choose, Salesforce Service Cloud or Freshdesk?
Choose Salesforce Service Cloud if you value native link to salesforce crm data and highly customisable. Choose Freshdesk if you value lower entry price than many rivals and easy to set up.