Floatbot.AI

Floatbot.AI builds voice, chat, text and email AI agents plus real-time agent assist for regulated industries like insurance, debt collections, banking, lending and healthcare. Teams set them up without code to automate high-volume calls and workflows.

Voice agents handle inbound and outbound calls through CPaaS providers such as Twilio or Plivo, with decision trees, conversational workflows and knowledge base search. Use cases include claims first notice of loss, debt collection, loan origination and patient engagement.

The agent assist workspace prompts human representatives during calls, chats and emails, and a built-in assistant helps build bots. Compliance controls, real-time call analytics, a speech-to-text API and integrations with contact center platforms round out the platform.