kitio.aiAdded Oct 28, 2026
Capacity
PaidCX automation platform with AI agents, agent assist and auto QA
What is Capacity?
Capacity automates customer service with AI agents for chat, voice, SMS and email, real-time assistance for human agents, and analysis of every interaction. It serves contact centers and support teams in industries like banking, insurance, retail and education.
AI agents resolve requests across channels using an AI knowledge orchestration layer and integrations with business systems. Live agents get real-time guidance, transcription and screen recording, and after each call the platform produces summaries, auto QA scores, AI CSAT and coaching insights.
Outbound tools run SMS, voice and WhatsApp campaigns for reminders, lead generation and bookings. Capacity was founded in 2017 and is based in St. Louis; pricing is usage-based, with agent assist and conversation intelligence added by usage and packages built with the sales team.
Features
- Chat, voice, SMS and email AI agents
- Real-time agent assist
- Auto QA and AI CSAT
- Interaction summaries
- Outbound SMS and voice campaigns
Tags
Releases
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Organization
Capacity
🇺🇸 United States
Listed by kitio.ai · unverified owner
Pricing
- Pricing model
- Paid
- Paid options from
- Not listed
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Pros and cons
Pros
- Automates, assists and analyzes in one platform
- Covers voice and digital channels
- Usage-based pricing
Cons
- No list prices published
- Custom packages need a sales call
- Aimed at contact centers rather than small teams
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Q&A
What is Capacity?
Capacity automates customer service with AI agents for chat, voice, SMS and email, real-time assistance for human agents, and analysis of every interaction. It serves contact centers and support teams in industries like banking, insurance, retail and education.
How is Capacity priced?
Pricing is usage-based and built as a custom package around your volume, channels and integrations, with agent assist and conversation intelligence added by usage.
How much does Capacity cost?
Capacity is paid.
Is there a free version of Capacity?
No. Capacity is a paid tool.
What are the main features of Capacity?
Chat, voice, SMS and email AI agents, Real-time agent assist, Auto QA and AI CSAT, Interaction summaries, Outbound SMS and voice campaigns.
Who makes Capacity?
Capacity is made by Capacity.
What are the best alternatives to Capacity?
Popular alternatives include Cresta, Fini, AI Rudder.