kitio.aiAdded Oct 28, 2026
LivePerson
PaidEnterprise conversational AI for messaging and voice customer care
What is LivePerson?
LivePerson runs AI-driven customer conversations for large brands across messaging and voice, detecting customer intent and handing off between bots and human agents. It is used in financial services, retail, travel, healthcare, telecom and automotive.
Conversational Cloud is the core platform for digital messaging and AI agents, with an AI chatbot toolset for building bots. Conversational Intelligence analyzes conversations to improve engagement and agent performance, and Syntrix evaluates AI agents and trains live agents before they face customers.
Use cases include customer service, conversational commerce, B2B sales, IT service management and moving voice traffic to digital channels. LP 360 offers a turnkey contact center as a service, and professional services and a partner marketplace support larger deployments.
Features
- Conversational Cloud
- AI chatbot builder
- Conversational intelligence
- Syntrix agent evaluation
- Voice-to-digital routing
- Integrations catalog
Tags
Releases
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Organization
LivePerson
🇺🇸 United States
Listed by kitio.ai · unverified owner
Pricing
- Pricing model
- Paid
- Paid options from
- Not listed
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Pros and cons
Pros
- Built for large contact centers
- Covers messaging and voice
- Tools to test AI agents before launch
- Industry-specific solutions
Cons
- No public pricing
- Heavy platform for small teams
- Setup usually needs professional services
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Q&A
What is LivePerson?
LivePerson runs AI-driven customer conversations for large brands across messaging and voice, detecting customer intent and handing off between bots and human agents. It is used in financial services, retail, travel, healthcare, telecom and automotive.
Can LivePerson test AI agents before they go live?
Yes. Syntrix is designed to evaluate AI agents and train human agents so the customer experience is checked continuously.
How much does LivePerson cost?
LivePerson is paid.
Is there a free version of LivePerson?
No. LivePerson is a paid tool.
What are the main features of LivePerson?
Conversational Cloud, AI chatbot builder, Conversational intelligence, Syntrix agent evaluation, Voice-to-digital routing, Integrations catalog.
Who makes LivePerson?
LivePerson is made by LivePerson.
What are the best alternatives to LivePerson?
Popular alternatives include ASAPP, Kore.ai, boost.ai.