ASAPP

ASAPP provides generative AI for large contact centers, including GenerativeAgent, which handles voice and chat conversations, and tools that transcribe and summarise calls for human agents. Its customers are mainly airlines, telecom and financial firms.

GenerativeAgent resolves customer requests by calling company APIs and following policies, with a human-in-the-loop option where agents approve sensitive actions. AutoSummary and AutoTranscribe reduce after-call work, and the platform reports on how automation affects handle time and resolution.

ASAPP integrates with existing contact center and CRM systems rather than replacing them, and contracts are negotiated directly. The company has long worked with airlines and telecom carriers that handle millions of contacts each year.