kitio.aiZendesk vs Fin
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Zendesk starts at $25/mo and Fin starts at See pricing page. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Omnichannel ticketing
- Autonomous AI agents
- Agent copilot
- Zendesk QA
- Help center and community
- Answers from your knowledge base
- Multi-step Procedures
- Voice and email support
- Works with Zendesk and Salesforce
- Resolution reporting
| Feature | Zendesk | Fin |
|---|---|---|
| Best for | Help desk and AI agents for customer and employee service teams | AI customer agent that resolves support conversations on any help desk |
| Category | Customer support | Customer support |
| Pricing model | Free trial | Free trial |
| Starting price | $25/mo | See pricing page |
| Free plan | No, 14-day trial | No, 14-day trial |
| Made by | Zendesk | Fin (Salesforce) |
| Based in | United States | United States |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
Zendesk starts at $25/mo and Fin starts at See pricing page. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
4 plans
Support Team
$25/mo
- Per agent
- Email and ticketing
- Ticket routing
- Prebuilt dashboards
Suite Team
$69/mo
- Per agent
- AI agents
- Knowledge base
- Telephony
Suite Professional
$149/mo
- Per agent
- Admin copilot
- App Builder
- Advanced automation
Enterprise
Contact sales
- Custom workflows
- Advanced compliance
- Sandbox
3 plans
Fin AI Agent
$0.99 per outcome
- Works with your existing helpdesk
- Pay only for resolved outcomes
- Spending limits and alerts
Fin + Intercom helpdesk
$19/seat/mo + $0.99/outcome
- Per seat for the helpdesk
- Natively integrated platform
- Fin outcomes billed on top
Fin Voice
$1.99 per voice outcome
- AI voice support
- Available via sales
Prices in USD, checked Oct 28, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Zendesk
- Mature, widely supported ticketing
- Huge app marketplace
- Scales from small teams to enterprise
- Advanced AI costs extra
- Setup can get complex
- Per-agent pricing adds up fast
Fin
- No need to switch help desks
- Pay only for resolved outcomes
- Strong handoff to human agents
- Per-outcome costs grow with volume
- Best features tied to the Intercom desk
- Ownership change adds roadmap uncertainty
Which one should you choose?
Choose Zendesk if you want:
- Mature, widely supported ticketing
- Huge app marketplace
- Scales from small teams to enterprise
Watch out: advanced ai costs extra.
Choose Fin if you want:
- No need to switch help desks
- Pay only for resolved outcomes
- Strong handoff to human agents
Watch out: per-outcome costs grow with volume.
Zendesk vs Fin FAQ
What is the difference between Zendesk and Fin?
Zendesk: Help desk and AI agents for customer and employee service teams. Fin: AI customer agent that resolves support conversations on any help desk. Both are customer support tools.
Is Zendesk or Fin cheaper?
Zendesk starts at $25/mo and Fin starts at See pricing page. Check both pricing pages for current plans.
Do Zendesk and Fin have free plans?
Zendesk: No, 14-day trial. Fin: No, 14-day trial.
Who makes Zendesk?
Zendesk is made by Zendesk, based in United States.
Who makes Fin?
Fin is made by Fin (Salesforce), based in United States.
Which should I choose, Zendesk or Fin?
Choose Zendesk if you value mature, widely supported ticketing and huge app marketplace. Choose Fin if you value no need to switch help desks and pay only for resolved outcomes.