kitio.aiFreshdesk vs Fin
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Freshdesk starts at $19/mo and Fin starts at See pricing page. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Omnichannel ticketing
- Freddy AI Agent
- Freddy Copilot
- Knowledge base
- SLA management
- Answers from your knowledge base
- Multi-step Procedures
- Voice and email support
- Works with Zendesk and Salesforce
- Resolution reporting
| Feature | Freshdesk | Fin |
|---|---|---|
| Best for | Help desk software with Freddy AI agents and agent copilot | AI customer agent that resolves support conversations on any help desk |
| Category | Customer support | Customer support |
| Pricing model | Free trial | Free trial |
| Starting price | $19/mo | See pricing page |
| Free plan | No, trial available | No, 14-day trial |
| Made by | Freshworks | Fin (Salesforce) |
| Based in | United States | United States |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
Freshdesk starts at $19/mo and Fin starts at See pricing page. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
3 plans
Growth
$19/mo
- Per agent, billed annually
- Freddy AI Agent (500 sessions included)
- Ticketing and shared inbox
- Customer portal and knowledge base
Pro
$55/mo
- Per agent, billed annually
- Multilingual helpdesk
- Custom dashboards and intelligent routing
- Multiple SLA policies
Enterprise
$89/mo
- Per agent, billed annually
- Freddy AI Insights
- Skill-based routing and sandbox
- Audit logs and IP whitelisting
3 plans
Fin AI Agent
$0.99 per outcome
- Works with your existing helpdesk
- Pay only for resolved outcomes
- Spending limits and alerts
Fin + Intercom helpdesk
$19/seat/mo + $0.99/outcome
- Per seat for the helpdesk
- Natively integrated platform
- Fin outcomes billed on top
Fin Voice
$1.99 per voice outcome
- AI voice support
- Available via sales
Prices in USD, checked Oct 28, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Freshdesk
- Lower entry price than many rivals
- Easy to set up
- Broad marketplace of apps
- AI features are paid add-ons
- Reporting is basic on lower tiers
- Interface can feel cluttered
Fin
- No need to switch help desks
- Pay only for resolved outcomes
- Strong handoff to human agents
- Per-outcome costs grow with volume
- Best features tied to the Intercom desk
- Ownership change adds roadmap uncertainty
Which one should you choose?
Choose Freshdesk if you want:
- Lower entry price than many rivals
- Easy to set up
- Broad marketplace of apps
Watch out: ai features are paid add-ons.
Choose Fin if you want:
- No need to switch help desks
- Pay only for resolved outcomes
- Strong handoff to human agents
Watch out: per-outcome costs grow with volume.
Freshdesk vs Fin FAQ
What is the difference between Freshdesk and Fin?
Freshdesk: Help desk software with Freddy AI agents and agent copilot. Fin: AI customer agent that resolves support conversations on any help desk. Both are customer support tools.
Is Freshdesk or Fin cheaper?
Freshdesk starts at $19/mo and Fin starts at See pricing page. Check both pricing pages for current plans.
Do Freshdesk and Fin have free plans?
Freshdesk: No, trial available. Fin: No, 14-day trial.
Who makes Freshdesk?
Freshdesk is made by Freshworks, based in United States.
Who makes Fin?
Fin is made by Fin (Salesforce), based in United States.
Which should I choose, Freshdesk or Fin?
Choose Freshdesk if you value lower entry price than many rivals and easy to set up. Choose Fin if you value no need to switch help desks and pay only for resolved outcomes.