kitio.aiCrisp vs Tidio
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Tidio has the lower starting price: about $29 a month, against $45 for Crisp.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Website live chat
- Omnichannel inbox
- AI agent from your docs
- Knowledge base
- Co-browsing
- Lyro AI agent
- Live chat widget
- Shared inbox
- Automation flows
- Shopify integration
| Feature | Crisp | Tidio |
|---|---|---|
| Best for | Customer messaging inbox with live chat and an AI chatbot | Live chat and Lyro AI agent for small online stores and businesses |
| Category | Customer support | Customer support |
| Pricing model | Freemium | Freemium |
| Starting price | $45/mo | $29/mo |
| Free plan | Yes | Yes |
| Made by | Crisp IM | Tidio |
| Based in | France | United States |
| Rating | No ratings yet | No ratings yet |
| Key features |
|
|
Pricing compared
Tidio has the lower starting price: about $29 a month, against $45 for Crisp.
Free plan
Cheapest paid plan
Top plan
Free trial
4 plans
Free
Free
- 2 agent seats
- 100 customer profiles
- Live chat widget
Mini
$45/mo
- Per workspace, 4 seats included
- Shared email inbox
- $5 AI credits included
- Shortcuts and chat triggers
Essentials
$95/mo
- Per workspace, 10 seats included
- Omnichannel inbox and AI chatbot
- $25 AI credits included
- Workflow automation builder
Plus
$295/mo
- Per workspace, 20+ seats
- AI-first support suite
- $75 AI credits included
- Ticketing and 100+ integrations
4 plans
Starter
$29/mo
- 100 billable conversations
- Live chat and ticketing
- 50 one-off Lyro AI conversations
Growth
$59/mo
- Starting price, from 250 conversations
- Advanced analytics and permissions
- Automatic assignment and macros
Plus
$300/mo
- Plus monthly usage
- Dedicated success manager
- Discounted usage rates
Premium
Contact sales
- From 3,000 Lyro AI conversations
- Guaranteed 50% Lyro resolution rate
- Pay-per-resolution billing
Prices in USD, checked Oct 28, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Crisp
- Flat workspace pricing
- Free plan for small teams
- Many channels in one inbox
- AI usage limits on lower plans
- Reporting is basic
- Fewer enterprise controls
Tidio
- Quick to install on most sites
- Free plan available
- Affordable AI for small shops
- Several separate usage meters
- Limited for large support teams
- Lyro costs extra on top of plans
Which one should you choose?
Choose Crisp if you want:
- Flat workspace pricing
- Free plan for small teams
- Many channels in one inbox
Watch out: ai usage limits on lower plans.
Choose Tidio if you want:
- Quick to install on most sites
- Free plan available
- Affordable AI for small shops
Watch out: several separate usage meters.
Crisp vs Tidio FAQ
What is the difference between Crisp and Tidio?
Crisp: Customer messaging inbox with live chat and an AI chatbot. Tidio: Live chat and Lyro AI agent for small online stores and businesses. Both are customer support tools.
Is Crisp or Tidio cheaper?
Tidio has the lower starting price: about $29 a month, against $45 for Crisp.
Do Crisp and Tidio have free plans?
Crisp: Yes. Tidio: Yes.
Who makes Crisp?
Crisp is made by Crisp IM, based in France.
Who makes Tidio?
Tidio is made by Tidio, based in United States.
Which should I choose, Crisp or Tidio?
Choose Crisp if you value flat workspace pricing and free plan for small teams. Choose Tidio if you value quick to install on most sites and free plan available.