kitio.aiCrisp vs Smartsupp
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Crisp starts at $45/mo and Smartsupp starts at See pricing page. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Website live chat
- Omnichannel inbox
- AI agent from your docs
- Knowledge base
- Co-browsing
- Mira AI agent
- AI reply assistant with translation
- Multichannel inbox
- Chatbot flows
- MCP and API access
- Mobile SDK
| Feature | Crisp | Smartsupp |
|---|---|---|
| Best for | Customer messaging inbox with live chat and an AI chatbot | Live chat and Mira AI shopping assistant for online stores |
| Category | Customer support | Customer support |
| Pricing model | Freemium | Freemium |
| Starting price | $45/mo | See pricing page |
| Free plan | Yes | Yes |
| Made by | Crisp IM | Smartsupp |
| Based in | France | Czechia |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
Crisp starts at $45/mo and Smartsupp starts at See pricing page. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
4 plans
Free
Free
- 2 agent seats
- 100 customer profiles
- Live chat widget
Mini
$45/mo
- Per workspace, 4 seats included
- Shared email inbox
- $5 AI credits included
- Shortcuts and chat triggers
Essentials
$95/mo
- Per workspace, 10 seats included
- Omnichannel inbox and AI chatbot
- $25 AI credits included
- Workflow automation builder
Plus
$295/mo
- Per workspace, 20+ seats
- AI-first support suite
- $75 AI credits included
- Ticketing and 100+ integrations
6 plans
Free
Free
- 25 conversations per month
- Live chat, WhatsApp and Messenger
- 14-day chat history
Mira AI Agent
$16/mo billed yearly
- 100 conversations per month
- One website
- Handover to human agent
Solo
$17/mo billed yearly
- Email inbox connection
- Basic automated messages
- 50 AI reply assists per month
Plus
$25/mo billed yearly
- Automated chatbot workflows
- MCP and API access
- 250 AI reply assists per month
Expert
$83/mo billed yearly
- Premium support
- 500 AI reply assists per month
Ultimate
From $280/mo
- Custom limits and setup
- Dedicated account manager
- API and data exports
Prices in USD, checked Oct 28, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Crisp
- Flat workspace pricing
- Free plan for small teams
- Many channels in one inbox
- AI usage limits on lower plans
- Reporting is basic
- Fewer enterprise controls
Smartsupp
- Free plan includes chat, WhatsApp and Messenger
- AI replies translate messages
- 14-day trial without a card
- Human handover built in
- Free plan caps at 25 conversations a month
- AI agent is billed separately
- Listed prices assume annual billing
Which one should you choose?
Choose Crisp if you want:
- Flat workspace pricing
- Free plan for small teams
- Many channels in one inbox
Watch out: ai usage limits on lower plans.
Choose Smartsupp if you want:
- Free plan includes chat, WhatsApp and Messenger
- AI replies translate messages
- 14-day trial without a card
Watch out: free plan caps at 25 conversations a month.
Crisp vs Smartsupp FAQ
What is the difference between Crisp and Smartsupp?
Crisp: Customer messaging inbox with live chat and an AI chatbot. Smartsupp: Live chat and Mira AI shopping assistant for online stores. Both are customer support tools.
Is Crisp or Smartsupp cheaper?
Crisp starts at $45/mo and Smartsupp starts at See pricing page. Check both pricing pages for current plans.
Do Crisp and Smartsupp have free plans?
Crisp: Yes. Smartsupp: Yes.
Who makes Crisp?
Crisp is made by Crisp IM, based in France.
Who makes Smartsupp?
Smartsupp is made by Smartsupp, based in Czechia.
Which should I choose, Crisp or Smartsupp?
Choose Crisp if you value flat workspace pricing and free plan for small teams. Choose Smartsupp if you value free plan includes chat, whatsapp and messenger and ai replies translate messages.