kitio.aiIntercom vs Smartsupp
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Intercom starts at $39/mo and Smartsupp starts at See pricing page. Check both pricing pages for current plans.
Customer service help desk with messaging, tickets and a built-in AI agent
Free trial · $39/moAt a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Shared omnichannel inbox
- Fin AI agent
- Copilot for human agents
- Help center builder
- Workflow automation
- Mira AI agent
- AI reply assistant with translation
- Multichannel inbox
- Chatbot flows
- MCP and API access
- Mobile SDK
| Feature | Intercom | Smartsupp |
|---|---|---|
| Best for | Customer service help desk with messaging, tickets and a built-in AI agent | Live chat and Mira AI shopping assistant for online stores |
| Category | Customer support | Customer support |
| Pricing model | Free trial | Freemium |
| Starting price | $39/mo | See pricing page |
| Free plan | No, 14-day trial | Yes |
| Made by | Fin (Salesforce) | Smartsupp |
| Based in | United States | Czechia |
| Rating | No ratings yet | No ratings yet |
| Key features |
|
|
Pricing compared
Intercom starts at $39/mo and Smartsupp starts at See pricing page. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
3 plans
Essential
$39/mo
- Per seat
- Fin AI Agent at $0.99/outcome
- Shared inbox and ticketing
- Public help center
Advanced
$99/mo
- Per seat
- Workflows automation builder
- Multiple team inboxes
- 20 free Lite seats
Expert
$139/mo
- Per seat
- SSO and identity management
- HIPAA support and SLAs
- 50 free Lite seats
6 plans
Free
Free
- 25 conversations per month
- Live chat, WhatsApp and Messenger
- 14-day chat history
Mira AI Agent
$16/mo billed yearly
- 100 conversations per month
- One website
- Handover to human agent
Solo
$17/mo billed yearly
- Email inbox connection
- Basic automated messages
- 50 AI reply assists per month
Plus
$25/mo billed yearly
- Automated chatbot workflows
- MCP and API access
- 250 AI reply assists per month
Expert
$83/mo billed yearly
- Premium support
- 500 AI reply assists per month
Ultimate
From $280/mo
- Custom limits and setup
- Dedicated account manager
- API and data exports
Prices in USD, checked Oct 28, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Intercom
- Polished messenger and inbox
- AI built into every plan
- Good in-app messaging tools
- Seat and AI costs add up
- Pricing pages change often
- Advanced reporting needs top tiers
Smartsupp
- Free plan includes chat, WhatsApp and Messenger
- AI replies translate messages
- 14-day trial without a card
- Human handover built in
- Free plan caps at 25 conversations a month
- AI agent is billed separately
- Listed prices assume annual billing
Which one should you choose?
Choose Intercom if you want:
- Polished messenger and inbox
- AI built into every plan
- Good in-app messaging tools
Watch out: seat and ai costs add up.
Choose Smartsupp if you want:
- Free plan includes chat, WhatsApp and Messenger
- AI replies translate messages
- 14-day trial without a card
Watch out: free plan caps at 25 conversations a month.
Intercom vs Smartsupp FAQ
What is the difference between Intercom and Smartsupp?
Intercom: Customer service help desk with messaging, tickets and a built-in AI agent. Smartsupp: Live chat and Mira AI shopping assistant for online stores. Both are customer support tools.
Is Intercom or Smartsupp cheaper?
Intercom starts at $39/mo and Smartsupp starts at See pricing page. Check both pricing pages for current plans.
Do Intercom and Smartsupp have free plans?
Intercom: No, 14-day trial. Smartsupp: Yes.
Who makes Intercom?
Intercom is made by Fin (Salesforce), based in United States.
Who makes Smartsupp?
Smartsupp is made by Smartsupp, based in Czechia.
Which should I choose, Intercom or Smartsupp?
Choose Intercom if you value polished messenger and inbox and ai built into every plan. Choose Smartsupp if you value free plan includes chat, whatsapp and messenger and ai replies translate messages.