kitio.aiLiveChat vs Smartsupp
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. LiveChat starts at See pricing page and Smartsupp starts at See pricing page. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Real-time website chat
- AI reply assistant
- Visitor tracking
- ChatBot integration
- Marketplace apps
- Mira AI agent
- AI reply assistant with translation
- Multichannel inbox
- Chatbot flows
- MCP and API access
- Mobile SDK
| Feature | LiveChat | Smartsupp |
|---|---|---|
| Best for | Website live chat software with AI reply suggestions and chatbots | Live chat and Mira AI shopping assistant for online stores |
| Category | Customer support | Customer support |
| Pricing model | Free trial | Freemium |
| Starting price | See pricing page | See pricing page |
| Free plan | No, 14-day trial | Yes |
| Made by | Text | Smartsupp |
| Based in | Poland | Czechia |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
LiveChat starts at See pricing page and Smartsupp starts at See pricing page. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
6 plans
Free
Free
- 25 conversations per month
- Live chat, WhatsApp and Messenger
- 14-day chat history
Mira AI Agent
$16/mo billed yearly
- 100 conversations per month
- One website
- Handover to human agent
Solo
$17/mo billed yearly
- Email inbox connection
- Basic automated messages
- 50 AI reply assists per month
Plus
$25/mo billed yearly
- Automated chatbot workflows
- MCP and API access
- 250 AI reply assists per month
Expert
$83/mo billed yearly
- Premium support
- 500 AI reply assists per month
Ultimate
From $280/mo
- Custom limits and setup
- Dedicated account manager
- API and data exports
Prices in USD, checked Oct 28, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
LiveChat
- Polished agent interface
- Large integration marketplace
- Quick to install
- Per-agent pricing adds up
- Chatbot and help desk sold separately
- AI is assistive, not autonomous
Smartsupp
- Free plan includes chat, WhatsApp and Messenger
- AI replies translate messages
- 14-day trial without a card
- Human handover built in
- Free plan caps at 25 conversations a month
- AI agent is billed separately
- Listed prices assume annual billing
Which one should you choose?
Choose LiveChat if you want:
- Polished agent interface
- Large integration marketplace
- Quick to install
Watch out: per-agent pricing adds up.
Choose Smartsupp if you want:
- Free plan includes chat, WhatsApp and Messenger
- AI replies translate messages
- 14-day trial without a card
Watch out: free plan caps at 25 conversations a month.
LiveChat vs Smartsupp FAQ
What is the difference between LiveChat and Smartsupp?
LiveChat: Website live chat software with AI reply suggestions and chatbots. Smartsupp: Live chat and Mira AI shopping assistant for online stores. Both are customer support tools.
Is LiveChat or Smartsupp cheaper?
LiveChat starts at See pricing page and Smartsupp starts at See pricing page. Check both pricing pages for current plans.
Do LiveChat and Smartsupp have free plans?
LiveChat: No, 14-day trial. Smartsupp: Yes.
Who makes LiveChat?
LiveChat is made by Text, based in Poland.
Who makes Smartsupp?
Smartsupp is made by Smartsupp, based in Czechia.
Which should I choose, LiveChat or Smartsupp?
Choose LiveChat if you value polished agent interface and large integration marketplace. Choose Smartsupp if you value free plan includes chat, whatsapp and messenger and ai replies translate messages.