kitio.aiGorgias vs ReplyAuto AI
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. ReplyAuto AI has the lower starting price: about $9 a month, against $10 for Gorgias.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Shopify order actions
- AI Agent for support
- Shopping assistant
- Social and chat inbox
- Macros and rules
- Unified comment inbox
- Replies grounded in Shopify data
- Auto-reply mode
- Bulk actions
- Knowledge documents
| Feature | Gorgias | ReplyAuto AI |
|---|---|---|
| Best for | E-commerce help desk with an AI agent built for Shopify stores | Drafts replies to Facebook and Instagram comments for Shopify stores |
| Category | Customer support | Customer support |
| Pricing model | Free trial | Freemium |
| Starting price | $10/mo | $9/mo |
| Free plan | No, trial available | Yes |
| Made by | Gorgias | ReplyAuto AI |
| Based in | United States | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
|
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Pricing compared
ReplyAuto AI has the lower starting price: about $9 a month, against $10 for Gorgias.
Free plan
Cheapest paid plan
Top plan
Free trial
5 plans
Starter
$10/mo
- 50 billable tickets per month
- Unlimited users
Basic
$60/mo
- 300 billable tickets per month
Pro
$360/mo
- 2,000 billable tickets per month
Advanced
$900/mo
- 5,000 billable tickets per month
Enterprise
Contact sales
- Custom ticket volume
- Dedicated support
4 plans
Free
Free
- 500 replies per month
- 2 users
- Manual reply mode
Starter
$9/mo
- 5,000 replies per month
- 4 users
- 1 workspace
Growth
$19/mo
- 20,000 replies per month
- 2 workspaces
- Email support
Pro
$29/mo
- 45,000 replies per month
- 3 workspaces
- Unlimited users
Prices in USD, checked Oct 28, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Gorgias
- Very tight Shopify integration
- No per-seat fees
- AI tuned for order questions
- AI resolutions can be billed twice
- Less suited to non-retail support
- Costs rise with ticket volume
ReplyAuto AI
- Answers use live product and policy data
- Low entry price
- Free plan needs no card
- Requires a Shopify store
- Covers only Facebook and Instagram
- Free plan is manual reply only
Which one should you choose?
Choose Gorgias if you want:
- Very tight Shopify integration
- No per-seat fees
- AI tuned for order questions
Watch out: ai resolutions can be billed twice.
Choose ReplyAuto AI if you want:
- Answers use live product and policy data
- Low entry price
- Free plan needs no card
Watch out: requires a shopify store.
Gorgias vs ReplyAuto AI FAQ
What is the difference between Gorgias and ReplyAuto AI?
Gorgias: E-commerce help desk with an AI agent built for Shopify stores. ReplyAuto AI: Drafts replies to Facebook and Instagram comments for Shopify stores. Both are customer support tools.
Is Gorgias or ReplyAuto AI cheaper?
ReplyAuto AI has the lower starting price: about $9 a month, against $10 for Gorgias.
Do Gorgias and ReplyAuto AI have free plans?
Gorgias: No, trial available. ReplyAuto AI: Yes.
Who makes Gorgias?
Gorgias is made by Gorgias, based in United States.
Who makes ReplyAuto AI?
ReplyAuto AI is made by ReplyAuto AI.
Which should I choose, Gorgias or ReplyAuto AI?
Choose Gorgias if you value very tight shopify integration and no per-seat fees. Choose ReplyAuto AI if you value answers use live product and policy data and low entry price.