kitio.aiYuma AI vs ReplyAuto AI
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. ReplyAuto AI has the lower starting price: about $9 a month, against $1200 for Yuma AI.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Ticket resolution agents
- Order actions in Shopify
- Sales and social AI
- Voice AI for calls
- Brand-voice guardrails
- 100+ integrations
- Unified comment inbox
- Replies grounded in Shopify data
- Auto-reply mode
- Bulk actions
- Knowledge documents
| Feature | Yuma AI | ReplyAuto AI |
|---|---|---|
| Best for | AI agents that resolve e-commerce support tickets, sales chats and DMs | Drafts replies to Facebook and Instagram comments for Shopify stores |
| Category | Customer support | Customer support |
| Pricing model | Paid | Freemium |
| Starting price | $14400/yr | $9/mo |
| Free plan | No | Yes |
| Made by | Yuma AI | ReplyAuto AI |
| Based in | – | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
ReplyAuto AI has the lower starting price: about $9 a month, against $1200 for Yuma AI.
Free plan
Cheapest paid plan
Top plan
Free trial
4 plans
Starter
$14400/yr
- About 12,000 resolutions a year
- Multi-agent system
- Brand-voice controls
- Slack support
Growth
$40000/yr
- About 48,000 resolutions a year
- No overage fees on annual plans
- Dedicated account manager
Scale
$90000/yr
- About 120,000 resolutions a year
- Volume pricing
- Dedicated solutions engineering
Custom
Contact sales
- Over 120,000 resolutions a year
- Rates down toward $0.55 each
4 plans
Free
Free
- 500 replies per month
- 2 users
- Manual reply mode
Starter
$9/mo
- 5,000 replies per month
- 4 users
- 1 workspace
Growth
$19/mo
- 20,000 replies per month
- 2 workspaces
- Email support
Pro
$29/mo
- 45,000 replies per month
- 3 workspaces
- Unlimited users
Prices in USD, checked Oct 29, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Yuma AI
- Pay only for full resolutions
- Works on top of your helpdesk
- Covers email, social and voice
- 12-month commitment required
- Starts at $14,400 a year
- Aimed at established DTC brands
ReplyAuto AI
- Answers use live product and policy data
- Low entry price
- Free plan needs no card
- Requires a Shopify store
- Covers only Facebook and Instagram
- Free plan is manual reply only
Which one should you choose?
Choose Yuma AI if you want:
- Pay only for full resolutions
- Works on top of your helpdesk
- Covers email, social and voice
Watch out: 12-month commitment required.
Choose ReplyAuto AI if you want:
- Answers use live product and policy data
- Low entry price
- Free plan needs no card
Watch out: requires a shopify store.
Yuma AI vs ReplyAuto AI FAQ
What is the difference between Yuma AI and ReplyAuto AI?
Yuma AI: AI agents that resolve e-commerce support tickets, sales chats and DMs. ReplyAuto AI: Drafts replies to Facebook and Instagram comments for Shopify stores. Both are customer support tools.
Is Yuma AI or ReplyAuto AI cheaper?
ReplyAuto AI has the lower starting price: about $9 a month, against $1200 for Yuma AI.
Do Yuma AI and ReplyAuto AI have free plans?
Yuma AI: No. ReplyAuto AI: Yes.
Who makes Yuma AI?
Yuma AI is made by Yuma AI.
Who makes ReplyAuto AI?
ReplyAuto AI is made by ReplyAuto AI.
Which should I choose, Yuma AI or ReplyAuto AI?
Choose Yuma AI if you value pay only for full resolutions and works on top of your helpdesk. Choose ReplyAuto AI if you value answers use live product and policy data and low entry price.