kitio.aiGorgias vs Desku
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Gorgias has the lower starting price: about $10 a month, against $39 for Desku.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Shopify order actions
- AI Agent for support
- Shopping assistant
- Social and chat inbox
- Macros and rules
- Unified inbox
- No-code AI chatbot
- Helpdesk ticketing
- Workflow automation
- WhatsApp support
- E-commerce integrations
| Feature | Gorgias | Desku |
|---|---|---|
| Best for | E-commerce help desk with an AI agent built for Shopify stores | AI helpdesk with live chat, shared inbox and a no-code chatbot |
| Category | Customer support | Customer support |
| Pricing model | Free trial | Freemium |
| Starting price | $10/mo | $39/mo |
| Free plan | No, trial available | Yes |
| Made by | Gorgias | Desku |
| Based in | United States | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
|
|
Pricing compared
Gorgias has the lower starting price: about $10 a month, against $39 for Desku.
Free plan
Cheapest paid plan
Top plan
Free trial
5 plans
Starter
$10/mo
- 50 billable tickets per month
- Unlimited users
Basic
$60/mo
- 300 billable tickets per month
Pro
$360/mo
- 2,000 billable tickets per month
Advanced
$900/mo
- 5,000 billable tickets per month
Enterprise
Contact sales
- Custom ticket volume
- Dedicated support
4 plans
Free
Free
- 2 agents
- 1 shared inbox
- 1 chatbot
Growth
$39/mo
- 6 agents
- 5 shared inboxes
- Shared email inbox
Advance
$79/mo
- 12 agents
- Unlimited inboxes
- Visitor journey tracking
Business
$179/mo
- 25 agents
- AI-powered automations
- Webhook access
Prices in USD, checked Oct 28, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Gorgias
- Very tight Shopify integration
- No per-seat fees
- AI tuned for order questions
- AI resolutions can be billed twice
- Less suited to non-retail support
- Costs rise with ticket volume
Desku
- Free plan with two agents
- Built for small e-commerce teams
- Bring your own AI key option
- AI tokens cost extra
- Integrations limited on Growth
- Webhooks only on Business
Which one should you choose?
Choose Gorgias if you want:
- Very tight Shopify integration
- No per-seat fees
- AI tuned for order questions
Watch out: ai resolutions can be billed twice.
Choose Desku if you want:
- Free plan with two agents
- Built for small e-commerce teams
- Bring your own AI key option
Watch out: ai tokens cost extra.
Gorgias vs Desku FAQ
What is the difference between Gorgias and Desku?
Gorgias: E-commerce help desk with an AI agent built for Shopify stores. Desku: AI helpdesk with live chat, shared inbox and a no-code chatbot. Both are customer support tools.
Is Gorgias or Desku cheaper?
Gorgias has the lower starting price: about $10 a month, against $39 for Desku.
Do Gorgias and Desku have free plans?
Gorgias: No, trial available. Desku: Yes.
Who makes Gorgias?
Gorgias is made by Gorgias, based in United States.
Who makes Desku?
Desku is made by Desku.
Which should I choose, Gorgias or Desku?
Choose Gorgias if you value very tight shopify integration and no per-seat fees. Choose Desku if you value free plan with two agents and built for small e-commerce teams.