kitio.aiLiveAgent vs Desku
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. LiveAgent has the lower starting price: about $19 a month, against $39 for Desku.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Omnichannel inbox
- AI chatbot
- AI answer assistant
- AI autoresponder
- Knowledge base
- Call center
- Unified inbox
- No-code AI chatbot
- Helpdesk ticketing
- Workflow automation
- WhatsApp support
- E-commerce integrations
| Feature | LiveAgent | Desku |
|---|---|---|
| Best for | Help desk with live chat, phone and AI agents in one inbox | AI helpdesk with live chat, shared inbox and a no-code chatbot |
| Category | Customer support | Customer support |
| Pricing model | Free trial | Freemium |
| Starting price | $19/mo | $39/mo |
| Free plan | No, 30-day trial | Yes |
| Made by | LiveAgent | Desku |
| Based in | Slovakia | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
|
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Pricing compared
LiveAgent has the lower starting price: about $19 a month, against $39 for Desku.
Free plan
Cheapest paid plan
Top plan
Free trial
4 plans
Starter
$19/mo
- Per agent
- Up to 5 agents
- Email, live chat and forms
- 1 AI agent
Team
$35/mo
- Per agent
- Up to 15 agents
- Social channels and calls
- 5 AI agents
Business
$59/mo
- Per agent
- 50 AI agents
- AI MCP server
- Branding removal
Enterprise
$3,999/mo flat
- 80 agents included
- Unlimited AI agents
- Dedicated account manager
4 plans
Free
Free
- 2 agents
- 1 shared inbox
- 1 chatbot
Growth
$39/mo
- 6 agents
- 5 shared inboxes
- Shared email inbox
Advance
$79/mo
- 12 agents
- Unlimited inboxes
- Visitor journey tracking
Business
$179/mo
- 25 agents
- AI-powered automations
- Webhook access
Prices in USD, checked Nov 5, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
LiveAgent
- 30-day trial without a credit card
- AI included on every plan
- Free migration from other help desks
- Social and phone channels need higher plans
- AI provider costs are billed separately
- Per-agent pricing grows with team size
Desku
- Free plan with two agents
- Built for small e-commerce teams
- Bring your own AI key option
- AI tokens cost extra
- Integrations limited on Growth
- Webhooks only on Business
Which one should you choose?
Choose LiveAgent if you want:
- 30-day trial without a credit card
- AI included on every plan
- Free migration from other help desks
Watch out: social and phone channels need higher plans.
Choose Desku if you want:
- Free plan with two agents
- Built for small e-commerce teams
- Bring your own AI key option
Watch out: ai tokens cost extra.
LiveAgent vs Desku FAQ
What is the difference between LiveAgent and Desku?
LiveAgent: Help desk with live chat, phone and AI agents in one inbox. Desku: AI helpdesk with live chat, shared inbox and a no-code chatbot. Both are customer support tools.
Is LiveAgent or Desku cheaper?
LiveAgent has the lower starting price: about $19 a month, against $39 for Desku.
Do LiveAgent and Desku have free plans?
LiveAgent: No, 30-day trial. Desku: Yes.
Who makes LiveAgent?
LiveAgent is made by LiveAgent, based in Slovakia.
Who makes Desku?
Desku is made by Desku.
Which should I choose, LiveAgent or Desku?
Choose LiveAgent if you value 30-day trial without a credit card and ai included on every plan. Choose Desku if you value free plan with two agents and built for small e-commerce teams.