kitio.aiRe:amaze vs Desku
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Re:amaze has the lower starting price: about $29 a month, against $39 for Desku.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Shared multichannel inbox
- Re:amaze AI agent
- Chatbots and live chat
- FAQ knowledge base
- Status page
- Push campaigns
- Unified inbox
- No-code AI chatbot
- Helpdesk ticketing
- Workflow automation
- WhatsApp support
- E-commerce integrations
| Feature | Re:amaze | Desku |
|---|---|---|
| Best for | Help desk and AI agent for e-commerce customer service | AI helpdesk with live chat, shared inbox and a no-code chatbot |
| Category | Customer support | Customer support |
| Pricing model | Free trial | Freemium |
| Starting price | $29/mo | $39/mo |
| Free plan | No, 14-day trial | Yes |
| Made by | Re:amaze | Desku |
| Based in | – | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
|
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Pricing compared
Re:amaze has the lower starting price: about $29 a month, against $39 for Desku.
Free plan
Cheapest paid plan
Top plan
Free trial
4 plans
Basic
$29/mo
- Per user
- Unlimited email inboxes and live chat
- 5 AI resolutions per user
- Workflow macros
Pro
$49/mo
- Per user
- Multiple brands in one account
- SMS and voice channels
- 10 AI resolutions per user
Starter
$59/mo
- Flat rate, unlimited team members
- Basic plan features
- 500 responded conversations
Plus
$69/mo
- Per user
- Live screensharing
- Custom bots and customer intent
- 20 AI resolutions per user
4 plans
Free
Free
- 2 agents
- 1 shared inbox
- 1 chatbot
Growth
$39/mo
- 6 agents
- 5 shared inboxes
- Shared email inbox
Advance
$79/mo
- 12 agents
- Unlimited inboxes
- Visitor journey tracking
Business
$179/mo
- 25 agents
- AI-powered automations
- Webhook access
Prices in USD, checked Oct 29, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Re:amaze
- Email, chat, social, SMS and voice together
- AI agent included on every plan
- 14-day trial without a card
- Flat-rate option for small teams
- No free plan
- Priced per team member
- AI resolutions beyond the allowance cost extra
Desku
- Free plan with two agents
- Built for small e-commerce teams
- Bring your own AI key option
- AI tokens cost extra
- Integrations limited on Growth
- Webhooks only on Business
Which one should you choose?
Choose Re:amaze if you want:
- Email, chat, social, SMS and voice together
- AI agent included on every plan
- 14-day trial without a card
Watch out: no free plan.
Choose Desku if you want:
- Free plan with two agents
- Built for small e-commerce teams
- Bring your own AI key option
Watch out: ai tokens cost extra.
Re:amaze vs Desku FAQ
What is the difference between Re:amaze and Desku?
Re:amaze: Help desk and AI agent for e-commerce customer service. Desku: AI helpdesk with live chat, shared inbox and a no-code chatbot. Both are customer support tools.
Is Re:amaze or Desku cheaper?
Re:amaze has the lower starting price: about $29 a month, against $39 for Desku.
Do Re:amaze and Desku have free plans?
Re:amaze: No, 14-day trial. Desku: Yes.
Who makes Re:amaze?
Re:amaze is made by Re:amaze.
Who makes Desku?
Desku is made by Desku.
Which should I choose, Re:amaze or Desku?
Choose Re:amaze if you value email, chat, social, sms and voice together and ai agent included on every plan. Choose Desku if you value free plan with two agents and built for small e-commerce teams.