kitio.aiBestChat vs Desku
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. BestChat has the lower starting price: about $10 a month, against $39 for Desku.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- AI SmartBot for stores
- Product catalog learning
- AI reply writing
- AI Insights
- Shopify, Wix and WordPress apps
- Unified inbox
- No-code AI chatbot
- Helpdesk ticketing
- Workflow automation
- WhatsApp support
- E-commerce integrations
| Feature | BestChat | Desku |
|---|---|---|
| Best for | Live chat with an AI SmartBot that learns your online store's products | AI helpdesk with live chat, shared inbox and a no-code chatbot |
| Category | Customer support | Customer support |
| Pricing model | Freemium | Freemium |
| Starting price | $10/mo | $39/mo |
| Free plan | Yes | Yes |
| Made by | BestChat | Desku |
| Based in | – | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
|
|
Pricing compared
BestChat has the lower starting price: about $10 a month, against $39 for Desku.
Free plan
Cheapest paid plan
Top plan
Free trial
5 plans
Free
Free
- 80 AI chats per month
- 80 products learned
- 1 agent seat
Starter
$10/mo
- 300 AI chats per month
- 300 products learned
- 100 AI training items
Basic
$30/mo
- 1,000 AI chats per month
- No BestChat branding
- 3 agent seats
Growth
$60/mo
- 3,000 AI chats per month
- Unlimited training items
- 6 agent seats
Enterprise
$450/mo
- Unlimited AI chats
- Independent data model
- Tuning by data scientists
4 plans
Free
Free
- 2 agents
- 1 shared inbox
- 1 chatbot
Growth
$39/mo
- 6 agents
- 5 shared inboxes
- Shared email inbox
Advance
$79/mo
- 12 agents
- Unlimited inboxes
- Visitor journey tracking
Business
$179/mo
- 25 agents
- AI-powered automations
- Webhook access
Prices in USD, checked Oct 29, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
BestChat
- Free plan with AI chats
- Low entry price
- Works with popular store builders
- AI chat caps on every paid tier
- Branding stays on the cheapest plans
- Few details on the AI model used
Desku
- Free plan with two agents
- Built for small e-commerce teams
- Bring your own AI key option
- AI tokens cost extra
- Integrations limited on Growth
- Webhooks only on Business
Which one should you choose?
Choose BestChat if you want:
- Free plan with AI chats
- Low entry price
- Works with popular store builders
Watch out: ai chat caps on every paid tier.
Choose Desku if you want:
- Free plan with two agents
- Built for small e-commerce teams
- Bring your own AI key option
Watch out: ai tokens cost extra.
BestChat vs Desku FAQ
What is the difference between BestChat and Desku?
BestChat: Live chat with an AI SmartBot that learns your online store's products. Desku: AI helpdesk with live chat, shared inbox and a no-code chatbot. Both are customer support tools.
Is BestChat or Desku cheaper?
BestChat has the lower starting price: about $10 a month, against $39 for Desku.
Do BestChat and Desku have free plans?
BestChat: Yes. Desku: Yes.
Who makes BestChat?
BestChat is made by BestChat.
Who makes Desku?
Desku is made by Desku.
Which should I choose, BestChat or Desku?
Choose BestChat if you value free plan with ai chats and low entry price. Choose Desku if you value free plan with two agents and built for small e-commerce teams.