kitio.aiLiveChat vs BestChat
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. LiveChat starts at See pricing page and BestChat starts at $10/mo. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Real-time website chat
- AI reply assistant
- Visitor tracking
- ChatBot integration
- Marketplace apps
- AI SmartBot for stores
- Product catalog learning
- AI reply writing
- AI Insights
- Shopify, Wix and WordPress apps
| Feature | LiveChat | BestChat |
|---|---|---|
| Best for | Website live chat software with AI reply suggestions and chatbots | Live chat with an AI SmartBot that learns your online store's products |
| Category | Customer support | Customer support |
| Pricing model | Free trial | Freemium |
| Starting price | See pricing page | $10/mo |
| Free plan | No, 14-day trial | Yes |
| Made by | Text | BestChat |
| Based in | Poland | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
|
|
Pricing compared
LiveChat starts at See pricing page and BestChat starts at $10/mo. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
5 plans
Free
Free
- 80 AI chats per month
- 80 products learned
- 1 agent seat
Starter
$10/mo
- 300 AI chats per month
- 300 products learned
- 100 AI training items
Basic
$30/mo
- 1,000 AI chats per month
- No BestChat branding
- 3 agent seats
Growth
$60/mo
- 3,000 AI chats per month
- Unlimited training items
- 6 agent seats
Enterprise
$450/mo
- Unlimited AI chats
- Independent data model
- Tuning by data scientists
Prices in USD, checked Oct 28, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
LiveChat
- Polished agent interface
- Large integration marketplace
- Quick to install
- Per-agent pricing adds up
- Chatbot and help desk sold separately
- AI is assistive, not autonomous
BestChat
- Free plan with AI chats
- Low entry price
- Works with popular store builders
- AI chat caps on every paid tier
- Branding stays on the cheapest plans
- Few details on the AI model used
Which one should you choose?
Choose LiveChat if you want:
- Polished agent interface
- Large integration marketplace
- Quick to install
Watch out: per-agent pricing adds up.
Choose BestChat if you want:
- Free plan with AI chats
- Low entry price
- Works with popular store builders
Watch out: ai chat caps on every paid tier.
LiveChat vs BestChat FAQ
What is the difference between LiveChat and BestChat?
LiveChat: Website live chat software with AI reply suggestions and chatbots. BestChat: Live chat with an AI SmartBot that learns your online store's products. Both are customer support tools.
Is LiveChat or BestChat cheaper?
LiveChat starts at See pricing page and BestChat starts at $10/mo. Check both pricing pages for current plans.
Do LiveChat and BestChat have free plans?
LiveChat: No, 14-day trial. BestChat: Yes.
Who makes LiveChat?
LiveChat is made by Text, based in Poland.
Who makes BestChat?
BestChat is made by BestChat.
Which should I choose, LiveChat or BestChat?
Choose LiveChat if you value polished agent interface and large integration marketplace. Choose BestChat if you value free plan with ai chats and low entry price.