kitio.aiZipchat vs BestChat
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Zipchat starts at See pricing page and BestChat starts at $10/mo. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Website sales chat
- WhatsApp campaigns and cart recovery
- Instagram and Facebook DM replies
- Agentic product search
- Product page Q&A
- Shopify and WooCommerce support
- AI SmartBot for stores
- Product catalog learning
- AI reply writing
- AI Insights
- Shopify, Wix and WordPress apps
| Feature | Zipchat | BestChat |
|---|---|---|
| Best for | AI agent for e-commerce sales and support on chat, WhatsApp and social | Live chat with an AI SmartBot that learns your online store's products |
| Category | Customer support | Customer support |
| Pricing model | Free trial | Freemium |
| Starting price | See pricing page | $10/mo |
| Free plan | No, 7-day trial | Yes |
| Made by | Zipchat | BestChat |
| Based in | – | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
|
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Pricing compared
Zipchat starts at See pricing page and BestChat starts at $10/mo. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
3 plans
Starter
$64/mo billed yearly
- 750 replies per month
- 1 AI agent
- 1,000 training pages
- Unlimited team members
Pro
$240/mo billed yearly
- 3,000 replies per month
- 3 AI agents
- 75,000 training pages
- Priority support
Scale
$480/mo billed yearly
- 6,000 replies per month
- About 2,500 conversations
5 plans
Free
Free
- 80 AI chats per month
- 80 products learned
- 1 agent seat
Starter
$10/mo
- 300 AI chats per month
- 300 products learned
- 100 AI training items
Basic
$30/mo
- 1,000 AI chats per month
- No BestChat branding
- 3 agent seats
Growth
$60/mo
- 3,000 AI chats per month
- Unlimited training items
- 6 agent seats
Enterprise
$450/mo
- Unlimited AI chats
- Independent data model
- Tuning by data scientists
Prices in USD, checked Oct 29, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Zipchat
- Covers chat, WhatsApp, social and email
- All languages on every plan
- 30-day money-back guarantee
- No free plan after the trial
- Reply caps on each tier
- Listed prices assume annual billing
BestChat
- Free plan with AI chats
- Low entry price
- Works with popular store builders
- AI chat caps on every paid tier
- Branding stays on the cheapest plans
- Few details on the AI model used
Which one should you choose?
Choose Zipchat if you want:
- Covers chat, WhatsApp, social and email
- All languages on every plan
- 30-day money-back guarantee
Watch out: no free plan after the trial.
Choose BestChat if you want:
- Free plan with AI chats
- Low entry price
- Works with popular store builders
Watch out: ai chat caps on every paid tier.
Zipchat vs BestChat FAQ
What is the difference between Zipchat and BestChat?
Zipchat: AI agent for e-commerce sales and support on chat, WhatsApp and social. BestChat: Live chat with an AI SmartBot that learns your online store's products. Both are customer support tools.
Is Zipchat or BestChat cheaper?
Zipchat starts at See pricing page and BestChat starts at $10/mo. Check both pricing pages for current plans.
Do Zipchat and BestChat have free plans?
Zipchat: No, 7-day trial. BestChat: Yes.
Who makes Zipchat?
Zipchat is made by Zipchat.
Who makes BestChat?
BestChat is made by BestChat.
Which should I choose, Zipchat or BestChat?
Choose Zipchat if you value covers chat, whatsapp, social and email and all languages on every plan. Choose BestChat if you value free plan with ai chats and low entry price.