kitio.aiFreshdesk vs Re:amaze
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Freshdesk has the lower starting price: about $19 a month, against $29 for Re:amaze.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Omnichannel ticketing
- Freddy AI Agent
- Freddy Copilot
- Knowledge base
- SLA management
- Shared multichannel inbox
- Re:amaze AI agent
- Chatbots and live chat
- FAQ knowledge base
- Status page
- Push campaigns
| Feature | Freshdesk | Re:amaze |
|---|---|---|
| Best for | Help desk software with Freddy AI agents and agent copilot | Help desk and AI agent for e-commerce customer service |
| Category | Customer support | Customer support |
| Pricing model | Free trial | Free trial |
| Starting price | $19/mo | $29/mo |
| Free plan | No, trial available | No, 14-day trial |
| Made by | Freshworks | Re:amaze |
| Based in | United States | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
Freshdesk has the lower starting price: about $19 a month, against $29 for Re:amaze.
Free plan
Cheapest paid plan
Top plan
Free trial
3 plans
Growth
$19/mo
- Per agent, billed annually
- Freddy AI Agent (500 sessions included)
- Ticketing and shared inbox
- Customer portal and knowledge base
Pro
$55/mo
- Per agent, billed annually
- Multilingual helpdesk
- Custom dashboards and intelligent routing
- Multiple SLA policies
Enterprise
$89/mo
- Per agent, billed annually
- Freddy AI Insights
- Skill-based routing and sandbox
- Audit logs and IP whitelisting
4 plans
Basic
$29/mo
- Per user
- Unlimited email inboxes and live chat
- 5 AI resolutions per user
- Workflow macros
Pro
$49/mo
- Per user
- Multiple brands in one account
- SMS and voice channels
- 10 AI resolutions per user
Starter
$59/mo
- Flat rate, unlimited team members
- Basic plan features
- 500 responded conversations
Plus
$69/mo
- Per user
- Live screensharing
- Custom bots and customer intent
- 20 AI resolutions per user
Prices in USD, checked Oct 28, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Freshdesk
- Lower entry price than many rivals
- Easy to set up
- Broad marketplace of apps
- AI features are paid add-ons
- Reporting is basic on lower tiers
- Interface can feel cluttered
Re:amaze
- Email, chat, social, SMS and voice together
- AI agent included on every plan
- 14-day trial without a card
- Flat-rate option for small teams
- No free plan
- Priced per team member
- AI resolutions beyond the allowance cost extra
Which one should you choose?
Choose Freshdesk if you want:
- Lower entry price than many rivals
- Easy to set up
- Broad marketplace of apps
Watch out: ai features are paid add-ons.
Choose Re:amaze if you want:
- Email, chat, social, SMS and voice together
- AI agent included on every plan
- 14-day trial without a card
Watch out: no free plan.
Freshdesk vs Re:amaze FAQ
What is the difference between Freshdesk and Re:amaze?
Freshdesk: Help desk software with Freddy AI agents and agent copilot. Re:amaze: Help desk and AI agent for e-commerce customer service. Both are customer support tools.
Is Freshdesk or Re:amaze cheaper?
Freshdesk has the lower starting price: about $19 a month, against $29 for Re:amaze.
Do Freshdesk and Re:amaze have free plans?
Freshdesk: No, trial available. Re:amaze: No, 14-day trial.
Who makes Freshdesk?
Freshdesk is made by Freshworks, based in United States.
Who makes Re:amaze?
Re:amaze is made by Re:amaze.
Which should I choose, Freshdesk or Re:amaze?
Choose Freshdesk if you value lower entry price than many rivals and easy to set up. Choose Re:amaze if you value email, chat, social, sms and voice together and ai agent included on every plan.