kitio.aiCrisp vs UserJot
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. UserJot has the lower starting price: about $29 a month, against $45 for Crisp.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Website live chat
- Omnichannel inbox
- AI agent from your docs
- Knowledge base
- Co-browsing
- Juno AI chat agent
- Feedback boards
- Public roadmap
- Changelog
- REST API and MCP server
| Feature | Crisp | UserJot |
|---|---|---|
| Best for | Customer messaging inbox with live chat and an AI chatbot | Feedback boards, roadmap, changelog and AI live chat for SaaS teams |
| Category | Customer support | Customer support |
| Pricing model | Freemium | Freemium |
| Starting price | $45/mo | $29/mo |
| Free plan | Yes | Yes |
| Made by | Crisp IM | UserJot |
| Based in | France | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
|
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Pricing compared
UserJot has the lower starting price: about $29 a month, against $45 for Crisp.
Free plan
Cheapest paid plan
Top plan
Free trial
4 plans
Free
Free
- 2 agent seats
- 100 customer profiles
- Live chat widget
Mini
$45/mo
- Per workspace, 4 seats included
- Shared email inbox
- $5 AI credits included
- Shortcuts and chat triggers
Essentials
$95/mo
- Per workspace, 10 seats included
- Omnichannel inbox and AI chatbot
- $25 AI credits included
- Workflow automation builder
Plus
$295/mo
- Per workspace, 20+ seats
- AI-first support suite
- $75 AI credits included
- Ticketing and 100+ integrations
3 plans
Free
Free
- Unlimited users and posts
- 2 feedback boards
- REST API and MCP server
Starter
$29/mo
- Custom domain
- 5 feedback boards
- Private boards
- One integration
Professional
$59/mo
- Unlimited boards
- Single sign-on
- Unlimited integrations
Prices in USD, checked Oct 28, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Crisp
- Flat workspace pricing
- Free plan for small teams
- Many channels in one inbox
- AI usage limits on lower plans
- Reporting is basic
- Fewer enterprise controls
UserJot
- Unlimited users on every plan
- Chat and feedback in one widget
- API and MCP on the free plan
- Free plan limited to 2 boards
- SSO only on Professional
- Starter allows just one integration
Which one should you choose?
Choose Crisp if you want:
- Flat workspace pricing
- Free plan for small teams
- Many channels in one inbox
Watch out: ai usage limits on lower plans.
Choose UserJot if you want:
- Unlimited users on every plan
- Chat and feedback in one widget
- API and MCP on the free plan
Watch out: free plan limited to 2 boards.
Crisp vs UserJot FAQ
What is the difference between Crisp and UserJot?
Crisp: Customer messaging inbox with live chat and an AI chatbot. UserJot: Feedback boards, roadmap, changelog and AI live chat for SaaS teams. Both are customer support tools.
Is Crisp or UserJot cheaper?
UserJot has the lower starting price: about $29 a month, against $45 for Crisp.
Do Crisp and UserJot have free plans?
Crisp: Yes. UserJot: Yes.
Who makes Crisp?
Crisp is made by Crisp IM, based in France.
Who makes UserJot?
UserJot is made by UserJot.
Which should I choose, Crisp or UserJot?
Choose Crisp if you value flat workspace pricing and free plan for small teams. Choose UserJot if you value unlimited users on every plan and chat and feedback in one widget.