kitio.aiTidio vs UserJot
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Tidio starts at $29/mo and UserJot starts at $29/mo. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Lyro AI agent
- Live chat widget
- Shared inbox
- Automation flows
- Shopify integration
- Juno AI chat agent
- Feedback boards
- Public roadmap
- Changelog
- REST API and MCP server
| Feature | Tidio | UserJot |
|---|---|---|
| Best for | Live chat and Lyro AI agent for small online stores and businesses | Feedback boards, roadmap, changelog and AI live chat for SaaS teams |
| Category | Customer support | Customer support |
| Pricing model | Freemium | Freemium |
| Starting price | $29/mo | $29/mo |
| Free plan | Yes | Yes |
| Made by | Tidio | UserJot |
| Based in | United States | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
Tidio starts at $29/mo and UserJot starts at $29/mo. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
4 plans
Starter
$29/mo
- 100 billable conversations
- Live chat and ticketing
- 50 one-off Lyro AI conversations
Growth
$59/mo
- Starting price, from 250 conversations
- Advanced analytics and permissions
- Automatic assignment and macros
Plus
$300/mo
- Plus monthly usage
- Dedicated success manager
- Discounted usage rates
Premium
Contact sales
- From 3,000 Lyro AI conversations
- Guaranteed 50% Lyro resolution rate
- Pay-per-resolution billing
3 plans
Free
Free
- Unlimited users and posts
- 2 feedback boards
- REST API and MCP server
Starter
$29/mo
- Custom domain
- 5 feedback boards
- Private boards
- One integration
Professional
$59/mo
- Unlimited boards
- Single sign-on
- Unlimited integrations
Prices in USD, checked Oct 28, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Tidio
- Quick to install on most sites
- Free plan available
- Affordable AI for small shops
- Several separate usage meters
- Limited for large support teams
- Lyro costs extra on top of plans
UserJot
- Unlimited users on every plan
- Chat and feedback in one widget
- API and MCP on the free plan
- Free plan limited to 2 boards
- SSO only on Professional
- Starter allows just one integration
Which one should you choose?
Choose Tidio if you want:
- Quick to install on most sites
- Free plan available
- Affordable AI for small shops
Watch out: several separate usage meters.
Choose UserJot if you want:
- Unlimited users on every plan
- Chat and feedback in one widget
- API and MCP on the free plan
Watch out: free plan limited to 2 boards.
Tidio vs UserJot FAQ
What is the difference between Tidio and UserJot?
Tidio: Live chat and Lyro AI agent for small online stores and businesses. UserJot: Feedback boards, roadmap, changelog and AI live chat for SaaS teams. Both are customer support tools.
Is Tidio or UserJot cheaper?
Tidio starts at $29/mo and UserJot starts at $29/mo. Check both pricing pages for current plans.
Do Tidio and UserJot have free plans?
Tidio: Yes. UserJot: Yes.
Who makes Tidio?
Tidio is made by Tidio, based in United States.
Who makes UserJot?
UserJot is made by UserJot.
Which should I choose, Tidio or UserJot?
Choose Tidio if you value quick to install on most sites and free plan available. Choose UserJot if you value unlimited users on every plan and chat and feedback in one widget.