kitio.aiOlark vs UserJot
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Olark starts at $29/mo and UserJot starts at $29/mo. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- AI website agent
- Learns from your site
- Lead capture and qualification
- Human handoff
- Proactive engagement
- Live chat
- Juno AI chat agent
- Feedback boards
- Public roadmap
- Changelog
- REST API and MCP server
| Feature | Olark | UserJot |
|---|---|---|
| Best for | AI website agent that answers visitors and qualifies leads | Feedback boards, roadmap, changelog and AI live chat for SaaS teams |
| Category | Customer support | Customer support |
| Pricing model | Free trial | Freemium |
| Starting price | $29/mo | $29/mo |
| Free plan | No, 14-day trial | Yes |
| Made by | Olark | UserJot |
| Based in | United States | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
|
|
Pricing compared
Olark starts at $29/mo and UserJot starts at $29/mo. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
3 plans
Live Chat
$29/mo
- Per agent
- Human-only live chat
- 14-day free trial
Standard AI Website Agent
$400/mo billed yearly
- Unlimited conversations
- Lead capture and qualification
- One human agent seat included
- Extra agents $29/mo each
Custom
Contact sales
- Regional routing and multiple teams
- SSO
- Advanced integrations
3 plans
Free
Free
- Unlimited users and posts
- 2 feedback boards
- REST API and MCP server
Starter
$29/mo
- Custom domain
- 5 feedback boards
- Private boards
- One integration
Professional
$59/mo
- Unlimited boards
- Single sign-on
- Unlimited integrations
Prices in USD, checked Nov 5, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Olark
- Unlimited AI conversations, no overages
- Trains from your site automatically
- Human-only live chat is cheaper
- AI plan costs $400 per month
- AI plan is billed annually
- Extra human agents cost $29 each
UserJot
- Unlimited users on every plan
- Chat and feedback in one widget
- API and MCP on the free plan
- Free plan limited to 2 boards
- SSO only on Professional
- Starter allows just one integration
Which one should you choose?
Choose Olark if you want:
- Unlimited AI conversations, no overages
- Trains from your site automatically
- Human-only live chat is cheaper
Watch out: ai plan costs $400 per month.
Choose UserJot if you want:
- Unlimited users on every plan
- Chat and feedback in one widget
- API and MCP on the free plan
Watch out: free plan limited to 2 boards.
Olark vs UserJot FAQ
What is the difference between Olark and UserJot?
Olark: AI website agent that answers visitors and qualifies leads. UserJot: Feedback boards, roadmap, changelog and AI live chat for SaaS teams. Both are customer support tools.
Is Olark or UserJot cheaper?
Olark starts at $29/mo and UserJot starts at $29/mo. Check both pricing pages for current plans.
Do Olark and UserJot have free plans?
Olark: No, 14-day trial. UserJot: Yes.
Who makes Olark?
Olark is made by Olark, based in United States.
Who makes UserJot?
UserJot is made by UserJot.
Which should I choose, Olark or UserJot?
Choose Olark if you value unlimited ai conversations, no overages and trains from your site automatically. Choose UserJot if you value unlimited users on every plan and chat and feedback in one widget.