kitio.aiCrisp vs Olark
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Olark has the lower starting price: about $29 a month, against $45 for Crisp.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Website live chat
- Omnichannel inbox
- AI agent from your docs
- Knowledge base
- Co-browsing
- AI website agent
- Learns from your site
- Lead capture and qualification
- Human handoff
- Proactive engagement
- Live chat
| Feature | Crisp | Olark |
|---|---|---|
| Best for | Customer messaging inbox with live chat and an AI chatbot | AI website agent that answers visitors and qualifies leads |
| Category | Customer support | Customer support |
| Pricing model | Freemium | Free trial |
| Starting price | $45/mo | $29/mo |
| Free plan | Yes | No, 14-day trial |
| Made by | Crisp IM | Olark |
| Based in | France | United States |
| Rating | No ratings yet | No ratings yet |
| Key features |
|
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Pricing compared
Olark has the lower starting price: about $29 a month, against $45 for Crisp.
Free plan
Cheapest paid plan
Top plan
Free trial
4 plans
Free
Free
- 2 agent seats
- 100 customer profiles
- Live chat widget
Mini
$45/mo
- Per workspace, 4 seats included
- Shared email inbox
- $5 AI credits included
- Shortcuts and chat triggers
Essentials
$95/mo
- Per workspace, 10 seats included
- Omnichannel inbox and AI chatbot
- $25 AI credits included
- Workflow automation builder
Plus
$295/mo
- Per workspace, 20+ seats
- AI-first support suite
- $75 AI credits included
- Ticketing and 100+ integrations
3 plans
Live Chat
$29/mo
- Per agent
- Human-only live chat
- 14-day free trial
Standard AI Website Agent
$400/mo billed yearly
- Unlimited conversations
- Lead capture and qualification
- One human agent seat included
- Extra agents $29/mo each
Custom
Contact sales
- Regional routing and multiple teams
- SSO
- Advanced integrations
Prices in USD, checked Oct 28, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Crisp
- Flat workspace pricing
- Free plan for small teams
- Many channels in one inbox
- AI usage limits on lower plans
- Reporting is basic
- Fewer enterprise controls
Olark
- Unlimited AI conversations, no overages
- Trains from your site automatically
- Human-only live chat is cheaper
- AI plan costs $400 per month
- AI plan is billed annually
- Extra human agents cost $29 each
Which one should you choose?
Choose Crisp if you want:
- Flat workspace pricing
- Free plan for small teams
- Many channels in one inbox
Watch out: ai usage limits on lower plans.
Choose Olark if you want:
- Unlimited AI conversations, no overages
- Trains from your site automatically
- Human-only live chat is cheaper
Watch out: ai plan costs $400 per month.
Crisp vs Olark FAQ
What is the difference between Crisp and Olark?
Crisp: Customer messaging inbox with live chat and an AI chatbot. Olark: AI website agent that answers visitors and qualifies leads. Both are customer support tools.
Is Crisp or Olark cheaper?
Olark has the lower starting price: about $29 a month, against $45 for Crisp.
Do Crisp and Olark have free plans?
Crisp: Yes. Olark: No, 14-day trial.
Who makes Crisp?
Crisp is made by Crisp IM, based in France.
Who makes Olark?
Olark is made by Olark, based in United States.
Which should I choose, Crisp or Olark?
Choose Crisp if you value flat workspace pricing and free plan for small teams. Choose Olark if you value unlimited ai conversations, no overages and trains from your site automatically.