kitio.aiIntercom vs Crisp
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Intercom has the lower starting price: about $39 a month, against $45 for Crisp.
Customer service help desk with messaging, tickets and a built-in AI agent
Free trial · $39/moAt a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Shared omnichannel inbox
- Fin AI agent
- Copilot for human agents
- Help center builder
- Workflow automation
- Website live chat
- Omnichannel inbox
- AI agent from your docs
- Knowledge base
- Co-browsing
| Feature | Intercom | Crisp |
|---|---|---|
| Best for | Customer service help desk with messaging, tickets and a built-in AI agent | Customer messaging inbox with live chat and an AI chatbot |
| Category | Customer support | Customer support |
| Pricing model | Free trial | Freemium |
| Starting price | $39/mo | $45/mo |
| Free plan | No, 14-day trial | Yes |
| Made by | Fin (Salesforce) | Crisp IM |
| Based in | United States | France |
| Rating | No ratings yet | No ratings yet |
| Key features |
|
|
Pricing compared
Intercom has the lower starting price: about $39 a month, against $45 for Crisp.
Free plan
Cheapest paid plan
Top plan
Free trial
3 plans
Essential
$39/mo
- Per seat
- Fin AI Agent at $0.99/outcome
- Shared inbox and ticketing
- Public help center
Advanced
$99/mo
- Per seat
- Workflows automation builder
- Multiple team inboxes
- 20 free Lite seats
Expert
$139/mo
- Per seat
- SSO and identity management
- HIPAA support and SLAs
- 50 free Lite seats
4 plans
Free
Free
- 2 agent seats
- 100 customer profiles
- Live chat widget
Mini
$45/mo
- Per workspace, 4 seats included
- Shared email inbox
- $5 AI credits included
- Shortcuts and chat triggers
Essentials
$95/mo
- Per workspace, 10 seats included
- Omnichannel inbox and AI chatbot
- $25 AI credits included
- Workflow automation builder
Plus
$295/mo
- Per workspace, 20+ seats
- AI-first support suite
- $75 AI credits included
- Ticketing and 100+ integrations
Prices in USD, checked Oct 28, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Intercom
- Polished messenger and inbox
- AI built into every plan
- Good in-app messaging tools
- Seat and AI costs add up
- Pricing pages change often
- Advanced reporting needs top tiers
Crisp
- Flat workspace pricing
- Free plan for small teams
- Many channels in one inbox
- AI usage limits on lower plans
- Reporting is basic
- Fewer enterprise controls
Which one should you choose?
Choose Intercom if you want:
- Polished messenger and inbox
- AI built into every plan
- Good in-app messaging tools
Watch out: seat and ai costs add up.
Choose Crisp if you want:
- Flat workspace pricing
- Free plan for small teams
- Many channels in one inbox
Watch out: ai usage limits on lower plans.
Intercom vs Crisp FAQ
What is the difference between Intercom and Crisp?
Intercom: Customer service help desk with messaging, tickets and a built-in AI agent. Crisp: Customer messaging inbox with live chat and an AI chatbot. Both are customer support tools.
Is Intercom or Crisp cheaper?
Intercom has the lower starting price: about $39 a month, against $45 for Crisp.
Do Intercom and Crisp have free plans?
Intercom: No, 14-day trial. Crisp: Yes.
Who makes Intercom?
Intercom is made by Fin (Salesforce), based in United States.
Who makes Crisp?
Crisp is made by Crisp IM, based in France.
Which should I choose, Intercom or Crisp?
Choose Intercom if you value polished messenger and inbox and ai built into every plan. Choose Crisp if you value flat workspace pricing and free plan for small teams.