kitio.aiCrisp vs Social Intents
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Social Intents has the lower starting price: about $29 a month, against $45 for Crisp.
AI chat agents and live chat you answer from Teams, Slack or Google Chat
Free trial · $29/moAt a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Website live chat
- Omnichannel inbox
- AI agent from your docs
- Knowledge base
- Co-browsing
- Answer chats from Teams or Slack
- ChatGPT, Claude or Gemini agents
- Website, WhatsApp and SMS
- Custom AI actions
- Real-time translation
- White-label for agencies
| Feature | Crisp | Social Intents |
|---|---|---|
| Best for | Customer messaging inbox with live chat and an AI chatbot | AI chat agents and live chat you answer from Teams, Slack or Google Chat |
| Category | Customer support | Customer support |
| Pricing model | Freemium | Free trial |
| Starting price | $45/mo | $29/mo |
| Free plan | Yes | No, trial available |
| Made by | Crisp IM | Social Intents |
| Based in | France | United States |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
Social Intents has the lower starting price: about $29 a month, against $45 for Crisp.
Free plan
Cheapest paid plan
Top plan
Free trial
4 plans
Free
Free
- 2 agent seats
- 100 customer profiles
- Live chat widget
Mini
$45/mo
- Per workspace, 4 seats included
- Shared email inbox
- $5 AI credits included
- Shortcuts and chat triggers
Essentials
$95/mo
- Per workspace, 10 seats included
- Omnichannel inbox and AI chatbot
- $25 AI credits included
- Workflow automation builder
Plus
$295/mo
- Per workspace, 20+ seats
- AI-first support suite
- $75 AI credits included
- Ticketing and 100+ integrations
5 plans
Lite
$29/mo
- 1 seat
- 1 chat widget
- 60 conversations a month
Starter
$39/mo billed yearly
- 4 seats
- 250 conversations a month
- 200 AI-trained URLs
Basic
$69/mo billed yearly
- Unlimited seats
- 1,000 conversations a month
- CSAT and AI topic analytics
Pro
$99/mo billed yearly
- 5,000 conversations a month
- Email channel
- AI assist for agents
Business
$199/mo billed yearly
- 10,000 conversations a month
- Auto-translation
- Priority support
Prices in USD, checked Oct 28, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Crisp
- Flat workspace pricing
- Free plan for small teams
- Many channels in one inbox
- AI usage limits on lower plans
- Reporting is basic
- Fewer enterprise controls
Social Intents
- No new app for agents to learn
- Choice of AI model
- Unlimited seats from Basic
- Conversation caps on every plan
- Email channel starts on Pro
- Listed team prices assume annual billing
Which one should you choose?
Choose Crisp if you want:
- Flat workspace pricing
- Free plan for small teams
- Many channels in one inbox
Watch out: ai usage limits on lower plans.
Choose Social Intents if you want:
- No new app for agents to learn
- Choice of AI model
- Unlimited seats from Basic
Watch out: conversation caps on every plan.
Crisp vs Social Intents FAQ
What is the difference between Crisp and Social Intents?
Crisp: Customer messaging inbox with live chat and an AI chatbot. Social Intents: AI chat agents and live chat you answer from Teams, Slack or Google Chat. Both are customer support tools.
Is Crisp or Social Intents cheaper?
Social Intents has the lower starting price: about $29 a month, against $45 for Crisp.
Do Crisp and Social Intents have free plans?
Crisp: Yes. Social Intents: No, trial available.
Who makes Crisp?
Crisp is made by Crisp IM, based in France.
Who makes Social Intents?
Social Intents is made by Social Intents, based in United States.
Which should I choose, Crisp or Social Intents?
Choose Crisp if you value flat workspace pricing and free plan for small teams. Choose Social Intents if you value no new app for agents to learn and choice of ai model.