kitio.aiSocial Intents vs CX Genie
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Social Intents has the lower starting price: about $29 a month, against $40 for CX Genie.
AI chat agents and live chat you answer from Teams, Slack or Google Chat
Free trial · $29/moAt a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Answer chats from Teams or Slack
- ChatGPT, Claude or Gemini agents
- Website, WhatsApp and SMS
- Custom AI actions
- Real-time translation
- White-label for agencies
- No-code AI agents
- Visual workflow builder
- Help desk and live chat
- Product recommendations
- Lead collection
- White label for agencies
| Feature | Social Intents | CX Genie |
|---|---|---|
| Best for | AI chat agents and live chat you answer from Teams, Slack or Google Chat | No-code AI agents, help desk and live chat for support teams |
| Category | Customer support | Customer support |
| Pricing model | Free trial | Freemium |
| Starting price | $29/mo | $39.99/mo |
| Free plan | No, trial available | Yes |
| Made by | Social Intents | CX Genie |
| Based in | United States | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
Social Intents has the lower starting price: about $29 a month, against $40 for CX Genie.
Free plan
Cheapest paid plan
Top plan
Free trial
5 plans
Lite
$29/mo
- 1 seat
- 1 chat widget
- 60 conversations a month
Starter
$39/mo billed yearly
- 4 seats
- 250 conversations a month
- 200 AI-trained URLs
Basic
$69/mo billed yearly
- Unlimited seats
- 1,000 conversations a month
- CSAT and AI topic analytics
Pro
$99/mo billed yearly
- 5,000 conversations a month
- Email channel
- AI assist for agents
Business
$199/mo billed yearly
- 10,000 conversations a month
- Auto-translation
- Priority support
5 plans
Free
Free
- Core AI agent features
- No credit card needed
Starter
$39.99/mo
- 5 seats
- 5,000 conversations per month
- Help desk
Team
$89.99/mo
- 15 seats
- 15,000 conversations per month
- Workflows
Business
$249.99/mo
- Unlimited seats
- 60,000 conversations per month
- White label
Enterprise
Contact sales
- Custom scale
- Dedicated deployment
Prices in USD, checked Oct 29, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Social Intents
- No new app for agents to learn
- Choice of AI model
- Unlimited seats from Basic
- Conversation caps on every plan
- Email channel starts on Pro
- Listed team prices assume annual billing
CX Genie
- Free plan without a card
- Agent, help desk and chat in one place
- White label on the Business plan
- Conversation caps on every plan
- Workflows start on the Team plan
- Annual billing needed for the best price
Which one should you choose?
Choose Social Intents if you want:
- No new app for agents to learn
- Choice of AI model
- Unlimited seats from Basic
Watch out: conversation caps on every plan.
Choose CX Genie if you want:
- Free plan without a card
- Agent, help desk and chat in one place
- White label on the Business plan
Watch out: conversation caps on every plan.
Social Intents vs CX Genie FAQ
What is the difference between Social Intents and CX Genie?
Social Intents: AI chat agents and live chat you answer from Teams, Slack or Google Chat. CX Genie: No-code AI agents, help desk and live chat for support teams. Both are customer support tools.
Is Social Intents or CX Genie cheaper?
Social Intents has the lower starting price: about $29 a month, against $40 for CX Genie.
Do Social Intents and CX Genie have free plans?
Social Intents: No, trial available. CX Genie: Yes.
Who makes Social Intents?
Social Intents is made by Social Intents, based in United States.
Who makes CX Genie?
CX Genie is made by CX Genie.
Which should I choose, Social Intents or CX Genie?
Choose Social Intents if you value no new app for agents to learn and choice of ai model. Choose CX Genie if you value free plan without a card and agent, help desk and chat in one place.