kitio.aiIntercom vs Social Intents
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Social Intents has the lower starting price: about $29 a month, against $39 for Intercom.
Customer service help desk with messaging, tickets and a built-in AI agent
Free trial · $39/moAI chat agents and live chat you answer from Teams, Slack or Google Chat
Free trial · $29/moAt a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Shared omnichannel inbox
- Fin AI agent
- Copilot for human agents
- Help center builder
- Workflow automation
- Answer chats from Teams or Slack
- ChatGPT, Claude or Gemini agents
- Website, WhatsApp and SMS
- Custom AI actions
- Real-time translation
- White-label for agencies
| Feature | Intercom | Social Intents |
|---|---|---|
| Best for | Customer service help desk with messaging, tickets and a built-in AI agent | AI chat agents and live chat you answer from Teams, Slack or Google Chat |
| Category | Customer support | Customer support |
| Pricing model | Free trial | Free trial |
| Starting price | $39/mo | $29/mo |
| Free plan | No, 14-day trial | No, trial available |
| Made by | Fin (Salesforce) | Social Intents |
| Based in | United States | United States |
| Rating | No ratings yet | No ratings yet |
| Key features |
|
|
Pricing compared
Social Intents has the lower starting price: about $29 a month, against $39 for Intercom.
Free plan
Cheapest paid plan
Top plan
Free trial
3 plans
Essential
$39/mo
- Per seat
- Fin AI Agent at $0.99/outcome
- Shared inbox and ticketing
- Public help center
Advanced
$99/mo
- Per seat
- Workflows automation builder
- Multiple team inboxes
- 20 free Lite seats
Expert
$139/mo
- Per seat
- SSO and identity management
- HIPAA support and SLAs
- 50 free Lite seats
5 plans
Lite
$29/mo
- 1 seat
- 1 chat widget
- 60 conversations a month
Starter
$39/mo billed yearly
- 4 seats
- 250 conversations a month
- 200 AI-trained URLs
Basic
$69/mo billed yearly
- Unlimited seats
- 1,000 conversations a month
- CSAT and AI topic analytics
Pro
$99/mo billed yearly
- 5,000 conversations a month
- Email channel
- AI assist for agents
Business
$199/mo billed yearly
- 10,000 conversations a month
- Auto-translation
- Priority support
Prices in USD, checked Oct 28, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Intercom
- Polished messenger and inbox
- AI built into every plan
- Good in-app messaging tools
- Seat and AI costs add up
- Pricing pages change often
- Advanced reporting needs top tiers
Social Intents
- No new app for agents to learn
- Choice of AI model
- Unlimited seats from Basic
- Conversation caps on every plan
- Email channel starts on Pro
- Listed team prices assume annual billing
Which one should you choose?
Choose Intercom if you want:
- Polished messenger and inbox
- AI built into every plan
- Good in-app messaging tools
Watch out: seat and ai costs add up.
Choose Social Intents if you want:
- No new app for agents to learn
- Choice of AI model
- Unlimited seats from Basic
Watch out: conversation caps on every plan.
Intercom vs Social Intents FAQ
What is the difference between Intercom and Social Intents?
Intercom: Customer service help desk with messaging, tickets and a built-in AI agent. Social Intents: AI chat agents and live chat you answer from Teams, Slack or Google Chat. Both are customer support tools.
Is Intercom or Social Intents cheaper?
Social Intents has the lower starting price: about $29 a month, against $39 for Intercom.
Do Intercom and Social Intents have free plans?
Intercom: No, 14-day trial. Social Intents: No, trial available.
Who makes Intercom?
Intercom is made by Fin (Salesforce), based in United States.
Who makes Social Intents?
Social Intents is made by Social Intents, based in United States.
Which should I choose, Intercom or Social Intents?
Choose Intercom if you value polished messenger and inbox and ai built into every plan. Choose Social Intents if you value no new app for agents to learn and choice of ai model.