kitio.aiSocial Intents vs Unthread
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Social Intents starts at $29/mo and Unthread starts at See pricing page. Check both pricing pages for current plans.
AI chat agents and live chat you answer from Teams, Slack or Google Chat
Free trial · $29/moAt a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Answer chats from Teams or Slack
- ChatGPT, Claude or Gemini agents
- Website, WhatsApp and SMS
- Custom AI actions
- Real-time translation
- White-label for agencies
- Slack and Teams ticketing
- AI answers from knowledge
- Workflow automation
- Approvals and change management
- CMDB and assets
- SLAs and assignments
| Feature | Social Intents | Unthread |
|---|---|---|
| Best for | AI chat agents and live chat you answer from Teams, Slack or Google Chat | AI-native helpdesk that runs inside Slack and Microsoft Teams |
| Category | Customer support | Customer support |
| Pricing model | Free trial | Free trial |
| Starting price | $29/mo | See pricing page |
| Free plan | No, trial available | No, 14-day trial |
| Made by | Social Intents | Unthread |
| Based in | United States | United States |
| Rating | No ratings yet | No ratings yet |
| Key features |
|
|
Pricing compared
Social Intents starts at $29/mo and Unthread starts at See pricing page. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
5 plans
Lite
$29/mo
- 1 seat
- 1 chat widget
- 60 conversations a month
Starter
$39/mo billed yearly
- 4 seats
- 250 conversations a month
- 200 AI-trained URLs
Basic
$69/mo billed yearly
- Unlimited seats
- 1,000 conversations a month
- CSAT and AI topic analytics
Pro
$99/mo billed yearly
- 5,000 conversations a month
- Email channel
- AI assist for agents
Business
$199/mo billed yearly
- 10,000 conversations a month
- Auto-translation
- Priority support
2 plans
Pro
From $85/agent/mo
- Per user
- Conversation tracking and SLAs
- Slack inbox and broadcasts
- Integrations and API
Enterprise
Contact sales
- Custom contract length
- Enterprise service operations
Prices in USD, checked Oct 29, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Social Intents
- No new app for agents to learn
- Choice of AI model
- Unlimited seats from Basic
- Conversation caps on every plan
- Email channel starts on Pro
- Listed team prices assume annual billing
Unthread
- Works where employees already chat
- Executes workflows, not just routing
- Turns resolutions into documentation
- Priced per agent from $85 a month
- Most useful for Slack or Teams users
- Enterprise features need a sales call
Which one should you choose?
Choose Social Intents if you want:
- No new app for agents to learn
- Choice of AI model
- Unlimited seats from Basic
Watch out: conversation caps on every plan.
Choose Unthread if you want:
- Works where employees already chat
- Executes workflows, not just routing
- Turns resolutions into documentation
Watch out: priced per agent from $85 a month.
Social Intents vs Unthread FAQ
What is the difference between Social Intents and Unthread?
Social Intents: AI chat agents and live chat you answer from Teams, Slack or Google Chat. Unthread: AI-native helpdesk that runs inside Slack and Microsoft Teams. Both are customer support tools.
Is Social Intents or Unthread cheaper?
Social Intents starts at $29/mo and Unthread starts at See pricing page. Check both pricing pages for current plans.
Do Social Intents and Unthread have free plans?
Social Intents: No, trial available. Unthread: No, 14-day trial.
Who makes Social Intents?
Social Intents is made by Social Intents, based in United States.
Who makes Unthread?
Unthread is made by Unthread, based in United States.
Which should I choose, Social Intents or Unthread?
Choose Social Intents if you value no new app for agents to learn and choice of ai model. Choose Unthread if you value works where employees already chat and executes workflows, not just routing.