kitio.aiBestChat vs HeiChat
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. BestChat starts at $10/mo and HeiChat starts at See pricing page. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- AI SmartBot for stores
- Product catalog learning
- AI reply writing
- AI Insights
- Shopify, Wix and WordPress apps
- Product Q&A from store data
- Product recommendations
- Shipping and returns answers
- 70+ languages
- Shopify and WooCommerce apps
- No-code setup
| Feature | BestChat | HeiChat |
|---|---|---|
| Best for | Live chat with an AI SmartBot that learns your online store's products | AI shopping assistant and support chatbot for online stores |
| Category | Customer support | Customer support |
| Pricing model | Freemium | Freemium |
| Starting price | $10/mo | See pricing page |
| Free plan | Yes | Yes |
| Made by | BestChat | HeiChat |
| Based in | – | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
|
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Pricing compared
BestChat starts at $10/mo and HeiChat starts at See pricing page. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
5 plans
Free
Free
- 80 AI chats per month
- 80 products learned
- 1 agent seat
Starter
$10/mo
- 300 AI chats per month
- 300 products learned
- 100 AI training items
Basic
$30/mo
- 1,000 AI chats per month
- No BestChat branding
- 3 agent seats
Growth
$60/mo
- 3,000 AI chats per month
- Unlimited training items
- 6 agent seats
Enterprise
$450/mo
- Unlimited AI chats
- Independent data model
- Tuning by data scientists
Prices in USD, checked Oct 29, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
BestChat
- Free plan with AI chats
- Low entry price
- Works with popular store builders
- AI chat caps on every paid tier
- Branding stays on the cheapest plans
- Few details on the AI model used
HeiChat
- Answers grounded in your own catalog
- Quick install from the Shopify App Store
- Works in many languages
- Best experience is on Shopify
- Pricing details not shown on the homepage
- Entry tier limits catalog size
Which one should you choose?
Choose BestChat if you want:
- Free plan with AI chats
- Low entry price
- Works with popular store builders
Watch out: ai chat caps on every paid tier.
Choose HeiChat if you want:
- Answers grounded in your own catalog
- Quick install from the Shopify App Store
- Works in many languages
Watch out: best experience is on shopify.
BestChat vs HeiChat FAQ
What is the difference between BestChat and HeiChat?
BestChat: Live chat with an AI SmartBot that learns your online store's products. HeiChat: AI shopping assistant and support chatbot for online stores. Both are customer support tools.
Is BestChat or HeiChat cheaper?
BestChat starts at $10/mo and HeiChat starts at See pricing page. Check both pricing pages for current plans.
Do BestChat and HeiChat have free plans?
BestChat: Yes. HeiChat: Yes.
Who makes BestChat?
BestChat is made by BestChat.
Who makes HeiChat?
HeiChat is made by HeiChat.
Which should I choose, BestChat or HeiChat?
Choose BestChat if you value free plan with ai chats and low entry price. Choose HeiChat if you value answers grounded in your own catalog and quick install from the shopify app store.