kitio.aiMolin AI vs HeiChat
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Molin AI starts at See pricing page and HeiChat starts at See pricing page. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- AI shopping assistant
- AI support agent
- Order tracking and changes
- Phone support
- Sentiment and quality analysis
- API access
- Product Q&A from store data
- Product recommendations
- Shipping and returns answers
- 70+ languages
- Shopify and WooCommerce apps
- No-code setup
| Feature | Molin AI | HeiChat |
|---|---|---|
| Best for | AI shopping assistant and support agent for Shopify stores | AI shopping assistant and support chatbot for online stores |
| Category | Customer support | Customer support |
| Pricing model | Freemium | Freemium |
| Starting price | See pricing page | See pricing page |
| Free plan | Yes | Yes |
| Made by | Molin AI | HeiChat |
| Based in | – | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
|
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Pricing compared
Molin AI starts at See pricing page and HeiChat starts at See pricing page. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
5 plans
Free
Free
- 25 conversations per month
- 500 products
Startup
$19/mo billed yearly
- 125 conversations per month
- Up to 2,000 products
- Lead capture and social integrations
Growth
$55/mo billed yearly
- 500 conversations per month
- Up to 10,000 products
- Order updates and tracking codes
Scale
$119/mo billed yearly
- 1,250 conversations per month
- Up to 50,000 products
- Order changes and cancellations
Enterprise
Custom
- Unlimited conversations
- Custom integrations
- Universal inbox
Prices in USD, checked Oct 29, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Molin AI
- Free plan to test on a live store
- Handles both sales and support
- Can modify and cancel orders
- Team seats cost extra
- Conversation caps on every plan
- Listed prices assume annual billing
HeiChat
- Answers grounded in your own catalog
- Quick install from the Shopify App Store
- Works in many languages
- Best experience is on Shopify
- Pricing details not shown on the homepage
- Entry tier limits catalog size
Which one should you choose?
Choose Molin AI if you want:
- Free plan to test on a live store
- Handles both sales and support
- Can modify and cancel orders
Watch out: team seats cost extra.
Choose HeiChat if you want:
- Answers grounded in your own catalog
- Quick install from the Shopify App Store
- Works in many languages
Watch out: best experience is on shopify.
Molin AI vs HeiChat FAQ
What is the difference between Molin AI and HeiChat?
Molin AI: AI shopping assistant and support agent for Shopify stores. HeiChat: AI shopping assistant and support chatbot for online stores. Both are customer support tools.
Is Molin AI or HeiChat cheaper?
Molin AI starts at See pricing page and HeiChat starts at See pricing page. Check both pricing pages for current plans.
Do Molin AI and HeiChat have free plans?
Molin AI: Yes. HeiChat: Yes.
Who makes Molin AI?
Molin AI is made by Molin AI.
Who makes HeiChat?
HeiChat is made by HeiChat.
Which should I choose, Molin AI or HeiChat?
Choose Molin AI if you value free plan to test on a live store and handles both sales and support. Choose HeiChat if you value answers grounded in your own catalog and quick install from the shopify app store.