kitio.aiOchatbot vs HeiChat
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Ochatbot starts at $9/mo and HeiChat starts at See pricing page. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- AI product recommendations
- Abandoned cart recovery
- Order status lookups
- Live chat handoff
- Lead generation forms
- E-commerce platform integrations
- Product Q&A from store data
- Product recommendations
- Shipping and returns answers
- 70+ languages
- Shopify and WooCommerce apps
- No-code setup
| Feature | Ochatbot | HeiChat |
|---|---|---|
| Best for | AI shopping assistant and support chatbot for online stores | AI shopping assistant and support chatbot for online stores |
| Category | Customer support | Customer support |
| Pricing model | Freemium | Freemium |
| Starting price | $9/mo | See pricing page |
| Free plan | Yes | Yes |
| Made by | Ometrics | HeiChat |
| Based in | United States | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
Ochatbot starts at $9/mo and HeiChat starts at See pricing page. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
5 plans
Free
Free
- Up to 1,000 monthly visitors
- 100 products
- Abandoned cart and order status
Starter
$9/mo
- Up to 2,000 monthly visitors
- 3,000 products
- 1 year of data storage
Basic
$97/mo
- Up to 10,000 monthly visitors
- 5,000 products
- Unlimited FAQ and document prompts
Plus
$247/mo
- Up to 50,000 monthly visitors
- 10,000 products
- Automatic upsell and cross-sell
Pro
$497/mo
- Up to 100,000 monthly visitors
- Unlimited products
- Multiple LLM models
- White labeling
Prices in USD, checked Oct 29, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Ochatbot
- Free plan for small sites
- Works with major store platforms
- Low-cost Starter tier
- Overage fees per 1,000 extra visitors
- Big jump from Starter to Basic
- Multiple LLMs only on the Pro plan
HeiChat
- Answers grounded in your own catalog
- Quick install from the Shopify App Store
- Works in many languages
- Best experience is on Shopify
- Pricing details not shown on the homepage
- Entry tier limits catalog size
Which one should you choose?
Choose Ochatbot if you want:
- Free plan for small sites
- Works with major store platforms
- Low-cost Starter tier
Watch out: overage fees per 1,000 extra visitors.
Choose HeiChat if you want:
- Answers grounded in your own catalog
- Quick install from the Shopify App Store
- Works in many languages
Watch out: best experience is on shopify.
Ochatbot vs HeiChat FAQ
What is the difference between Ochatbot and HeiChat?
Ochatbot: AI shopping assistant and support chatbot for online stores. HeiChat: AI shopping assistant and support chatbot for online stores. Both are customer support tools.
Is Ochatbot or HeiChat cheaper?
Ochatbot starts at $9/mo and HeiChat starts at See pricing page. Check both pricing pages for current plans.
Do Ochatbot and HeiChat have free plans?
Ochatbot: Yes. HeiChat: Yes.
Who makes Ochatbot?
Ochatbot is made by Ometrics, based in United States.
Who makes HeiChat?
HeiChat is made by HeiChat.
Which should I choose, Ochatbot or HeiChat?
Choose Ochatbot if you value free plan for small sites and works with major store platforms. Choose HeiChat if you value answers grounded in your own catalog and quick install from the shopify app store.