kitio.aiRelish AI vs HeiChat
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Relish AI starts at $9/mo and HeiChat starts at See pricing page. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Product recommendations
- Order tracking and returns
- Custom FAQs
- Abandoned cart recovery
- Klaviyo and Gorgias integrations
- Product Q&A from store data
- Product recommendations
- Shipping and returns answers
- 70+ languages
- Shopify and WooCommerce apps
- No-code setup
| Feature | Relish AI | HeiChat |
|---|---|---|
| Best for | GPT-powered shopping assistant and support chatbot for Shopify | AI shopping assistant and support chatbot for online stores |
| Category | Customer support | Customer support |
| Pricing model | Freemium | Freemium |
| Starting price | $9/mo | See pricing page |
| Free plan | Yes | Yes |
| Made by | Relish AI | HeiChat |
| Based in | – | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
|
|
Both offer: Product recommendations.
Pricing compared
Relish AI starts at $9/mo and HeiChat starts at See pricing page. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
5 plans
Free
Free
- 30 AI responses
- Up to 50 products
- 10 custom FAQs
Starter
$9/mo
- 100 AI responses
- Up to 100 products
- FAQ help center
Grow
$39/mo
- 1,000 AI responses
- Up to 500 products
- Recharge integration
Pro
$99/mo
- 3,000 AI responses
- Up to 2,000 products
- Review app integrations
Premium
$199/mo
- 6,000 AI responses
- Higher product and FAQ limits
Prices in USD, checked Oct 29, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Relish AI
- Plans scale with store size
- Handles returns and order tracking
- 14-day trial on every plan
- Requires a Shopify store
- Free plan covers only 30 AI responses
- Extra AI responses cost $0.04 each on Pro
HeiChat
- Answers grounded in your own catalog
- Quick install from the Shopify App Store
- Works in many languages
- Best experience is on Shopify
- Pricing details not shown on the homepage
- Entry tier limits catalog size
Which one should you choose?
Choose Relish AI if you want:
- Plans scale with store size
- Handles returns and order tracking
- 14-day trial on every plan
Watch out: requires a shopify store.
Choose HeiChat if you want:
- Answers grounded in your own catalog
- Quick install from the Shopify App Store
- Works in many languages
Watch out: best experience is on shopify.
Relish AI vs HeiChat FAQ
What is the difference between Relish AI and HeiChat?
Relish AI: GPT-powered shopping assistant and support chatbot for Shopify. HeiChat: AI shopping assistant and support chatbot for online stores. Both are customer support tools.
Is Relish AI or HeiChat cheaper?
Relish AI starts at $9/mo and HeiChat starts at See pricing page. Check both pricing pages for current plans.
Do Relish AI and HeiChat have free plans?
Relish AI: Yes. HeiChat: Yes.
Who makes Relish AI?
Relish AI is made by Relish AI.
Who makes HeiChat?
HeiChat is made by HeiChat.
Which should I choose, Relish AI or HeiChat?
Choose Relish AI if you value plans scale with store size and handles returns and order tracking. Choose HeiChat if you value answers grounded in your own catalog and quick install from the shopify app store.