kitio.aiZipchat vs HeiChat
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Zipchat starts at See pricing page and HeiChat starts at See pricing page. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Website sales chat
- WhatsApp campaigns and cart recovery
- Instagram and Facebook DM replies
- Agentic product search
- Product page Q&A
- Shopify and WooCommerce support
- Product Q&A from store data
- Product recommendations
- Shipping and returns answers
- 70+ languages
- Shopify and WooCommerce apps
- No-code setup
| Feature | Zipchat | HeiChat |
|---|---|---|
| Best for | AI agent for e-commerce sales and support on chat, WhatsApp and social | AI shopping assistant and support chatbot for online stores |
| Category | Customer support | Customer support |
| Pricing model | Free trial | Freemium |
| Starting price | See pricing page | See pricing page |
| Free plan | No, 7-day trial | Yes |
| Made by | Zipchat | HeiChat |
| Based in | – | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
|
|
Pricing compared
Zipchat starts at See pricing page and HeiChat starts at See pricing page. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
3 plans
Starter
$64/mo billed yearly
- 750 replies per month
- 1 AI agent
- 1,000 training pages
- Unlimited team members
Pro
$240/mo billed yearly
- 3,000 replies per month
- 3 AI agents
- 75,000 training pages
- Priority support
Scale
$480/mo billed yearly
- 6,000 replies per month
- About 2,500 conversations
Prices in USD, checked Oct 29, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Zipchat
- Covers chat, WhatsApp, social and email
- All languages on every plan
- 30-day money-back guarantee
- No free plan after the trial
- Reply caps on each tier
- Listed prices assume annual billing
HeiChat
- Answers grounded in your own catalog
- Quick install from the Shopify App Store
- Works in many languages
- Best experience is on Shopify
- Pricing details not shown on the homepage
- Entry tier limits catalog size
Which one should you choose?
Choose Zipchat if you want:
- Covers chat, WhatsApp, social and email
- All languages on every plan
- 30-day money-back guarantee
Watch out: no free plan after the trial.
Choose HeiChat if you want:
- Answers grounded in your own catalog
- Quick install from the Shopify App Store
- Works in many languages
Watch out: best experience is on shopify.
Zipchat vs HeiChat FAQ
What is the difference between Zipchat and HeiChat?
Zipchat: AI agent for e-commerce sales and support on chat, WhatsApp and social. HeiChat: AI shopping assistant and support chatbot for online stores. Both are customer support tools.
Is Zipchat or HeiChat cheaper?
Zipchat starts at See pricing page and HeiChat starts at See pricing page. Check both pricing pages for current plans.
Do Zipchat and HeiChat have free plans?
Zipchat: No, 7-day trial. HeiChat: Yes.
Who makes Zipchat?
Zipchat is made by Zipchat.
Who makes HeiChat?
HeiChat is made by HeiChat.
Which should I choose, Zipchat or HeiChat?
Choose Zipchat if you value covers chat, whatsapp, social and email and all languages on every plan. Choose HeiChat if you value answers grounded in your own catalog and quick install from the shopify app store.