kitio.aiAdded Oct 28, 2026
Pylon
PaidB2B support platform for Slack, Teams and email with AI agents
What is Pylon?
Pylon is a customer support platform for B2B companies that serve customers in shared Slack channels, Microsoft Teams, email and chat. It turns those messages into tracked issues and adds AI agents, account intelligence and a knowledge base.
Support and success teams get one view of every customer account with issue history, health signals and CRM data from Salesforce or HubSpot. AI features draft answers, route issues, summarise threads and can resolve common questions directly in Slack channels.
Pylon is sold per seat with annual billing and minimum seat counts, and AI assistants and agents are added on top of the base plans. It also offers a customer portal and in-app chat widget for teams that support customers outside Slack.
Features
- Slack and Teams ticketing
- AI agents and assistants
- Account intelligence
- Knowledge base
- CRM sync
Tags
Releases
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Pylon was added to the directory.
Organization
Pylon
🇺🇸 United States
Listed by kitio.ai · unverified owner
Pricing
- Pricing model
- Paid
- Paid options from
- Not listed
Pylon plans
Professional
$89/seat/mo, annual
- Per seat
- Core support and analytics
- Automations, viewer seats
Advanced
$139/seat/mo, annual
- Per seat
- AI agents via credits
Enterprise
Custom
- Custom quote
- Talk to sales
Prices in USD, checked Oct 28, 2026. Plans change often, so confirm on the Pylon site.Official pricing
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Pros and cons
Pros
- Built for Slack-based support
- Good account-level view
- Modern, fast interface
Cons
- No free plan
- AI features are add-ons
- Annual billing and seat minimums
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Q&A
What is Pylon?
Pylon is a customer support platform for B2B companies that serve customers in shared Slack channels, Microsoft Teams, email and chat. It turns those messages into tracked issues and adds AI agents, account intelligence and a knowledge base.
How much does Pylon cost?
Pylon is paid.
Is there a free version of Pylon?
No. Pylon is a paid tool.
What are the main features of Pylon?
Slack and Teams ticketing, AI agents and assistants, Account intelligence, Knowledge base, CRM sync.
Who makes Pylon?
Pylon is made by Pylon.
What are the best alternatives to Pylon?
Popular alternatives include Plain, Productlane, Gaspar AI.