kitio.aiAdded Oct 28, 2026
Cognigy
PaidConversational and agentic AI for enterprise contact centers
What is Cognigy?
Cognigy is an enterprise platform for building voice and chat AI agents that automate contact center calls and messages. Large companies such as airlines and carmakers use it, and it is now part of NiCE after an acquisition that closed in 2025.
Teams design agents in a visual flow editor, combine them with language models and connect them to telephony, CRMs and back-end systems. Cognigy also provides agent copilot features, live translation and analytics for contact center managers.
Since the NiCE acquisition, Cognigy is sold both as a standalone product and as part of the NiCE CXone Mpower platform, so existing customers on other contact center systems can keep using it.
Features
- Voice AI agents
- Visual flow editor
- Agent copilot
- Live translation
- Contact center integrations
Tags
Releases
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Organization
NiCE
🇩🇪 Germany
Listed by kitio.ai · unverified owner
Pricing
- Pricing model
- Paid
- Paid options from
- Not listed
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Pros and cons
Pros
- Strong voice automation
- Works with many contact center systems
- Enterprise-grade security
Cons
- Built for large deployments
- No self-serve pricing
- Requires technical builders
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Q&A
What is Cognigy?
Cognigy is an enterprise platform for building voice and chat AI agents that automate contact center calls and messages. Large companies such as airlines and carmakers use it, and it is now part of NiCE after an acquisition that closed in 2025.
How much does Cognigy cost?
Cognigy is paid.
Is there a free version of Cognigy?
No. Cognigy is a paid tool.
What are the main features of Cognigy?
Voice AI agents, Visual flow editor, Agent copilot, Live translation, Contact center integrations.
Who makes Cognigy?
Cognigy is made by NiCE.
What are the best alternatives to Cognigy?
Popular alternatives include Talkdesk, PolyAI, Amazon Connect.