kitio.aiFive9 vs NiCE CXone Mpower
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Five9 starts at See pricing page and NiCE CXone Mpower starts at $110/mo. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Predictive and progressive dialers
- AI voice agents
- Agent Assist
- Workforce management
- CRM integrations
- Omnichannel routing
- Workforce management
- AI agents and copilots
- Interaction analytics
- Quality management
| Feature | Five9 | NiCE CXone Mpower |
|---|---|---|
| Best for | Cloud contact center software with AI agents and agent assist | Cloud contact center platform with AI agents, routing and analytics |
| Category | Customer support | Customer support |
| Pricing model | Paid | Paid |
| Starting price | See pricing page | $110/mo |
| Free plan | No | No |
| Made by | Five9 | NiCE |
| Based in | United States | United States |
| Rating | No ratings yet | No ratings yet |
| Key features |
|
|
Both offer: Workforce management.
Pricing compared
Five9 starts at See pricing page and NiCE CXone Mpower starts at $110/mo. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
5 plans
Omnichannel Suite
$110/mo
- Per agent
- AI routing
- Outbound engagement
Essential Suite
$135/mo
- Per agent
- Adds workforce engagement tools
Core Suite
$169/mo
- Per agent
- Screen recording and quality management
Complete Suite
$209/mo
- Per agent
- Gamification and knowledge portal
Ultimate Suite
$249/mo
- Per agent, plus $0.25 per session
- Agentic experience automation
Prices in USD, checked Oct 28, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Five9
- Strong outbound dialing
- Reliable voice quality
- Good CRM integrations
- Digital channels less polished
- Pricing through sales only
- Reporting can feel dated
NiCE CXone Mpower
- Complete contact center suite
- Strong workforce tools
- Proven at very large scale
- Complex to configure
- Expensive for small teams
- Many modules sold separately
Which one should you choose?
Choose Five9 if you want:
- Strong outbound dialing
- Reliable voice quality
- Good CRM integrations
Watch out: digital channels less polished.
Choose NiCE CXone Mpower if you want:
- Complete contact center suite
- Strong workforce tools
- Proven at very large scale
Watch out: complex to configure.
Five9 vs NiCE CXone Mpower FAQ
What is the difference between Five9 and NiCE CXone Mpower?
Five9: Cloud contact center software with AI agents and agent assist. NiCE CXone Mpower: Cloud contact center platform with AI agents, routing and analytics. Both are customer support tools.
Is Five9 or NiCE CXone Mpower cheaper?
Five9 starts at See pricing page and NiCE CXone Mpower starts at $110/mo. Check both pricing pages for current plans.
Do Five9 and NiCE CXone Mpower have free plans?
Five9: No. NiCE CXone Mpower: No.
Who makes Five9?
Five9 is made by Five9, based in United States.
Who makes NiCE CXone Mpower?
NiCE CXone Mpower is made by NiCE, based in United States.
Which should I choose, Five9 or NiCE CXone Mpower?
Choose Five9 if you value strong outbound dialing and reliable voice quality. Choose NiCE CXone Mpower if you value complete contact center suite and strong workforce tools.