PolyAI

PolyAI builds voice assistants that pick up customer service calls, understand natural speech and complete tasks such as bookings, payments and account changes. Hotels, banks, utilities and retailers use it to cut hold times in their contact centers.

Callers speak normally rather than pressing keypad options, and the agent can handle interruptions, accents and topic changes in many languages. PolyAI connects to telephony platforms and back-end systems, so it can look up reservations or verify identities before transferring to a human with a summary.

PolyAI's Agent Studio lets customer teams design, test and adjust voice agents themselves, with analytics showing containment, call reasons and where callers drop out. Contracts are set through sales.