kitio.aiAdded Oct 28, 2026
Cresta
PaidReal-time agent assist, AI agents and QA for contact centers
What is Cresta?
Cresta is a contact center AI platform that coaches human agents during live conversations, automates quality reviews and runs AI agents for routine contacts. It is used by enterprise sales and service centers in telecom, finance and travel.
Cresta analyses top performers' conversations to build real-time hints that guide other agents on what to say next. Its AI agents handle full conversations on voice and chat, and Conversation Intelligence finds trends and coaching opportunities across all interactions.
The platform integrates with major contact center systems and CRMs, and its products can be bought separately or together. Pricing is set through enterprise contracts, usually based on agent seats and conversation volumes.
Features
- Real-time agent guidance
- AI voice and chat agents
- Automated QA
- Conversation intelligence
- Coaching tools
Tags
Releases
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Organization
Cresta
🇺🇸 United States
Listed by kitio.ai · unverified owner
Pricing
- Pricing model
- Paid
- Paid options from
- Not listed
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Pros and cons
Pros
- Learns from your best agents
- Covers human and AI agents
- Strong enterprise references
Cons
- Expensive for small centers
- No self-serve option
- Requires clean call data
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Q&A
What is Cresta?
Cresta is a contact center AI platform that coaches human agents during live conversations, automates quality reviews and runs AI agents for routine contacts. It is used by enterprise sales and service centers in telecom, finance and travel.
How much does Cresta cost?
Cresta is paid.
Is there a free version of Cresta?
No. Cresta is a paid tool.
What are the main features of Cresta?
Real-time agent guidance, AI voice and chat agents, Automated QA, Conversation intelligence, Coaching tools.
Who makes Cresta?
Cresta is made by Cresta.
What are the best alternatives to Cresta?
Popular alternatives include NiCE CXone Mpower, Forethought, ASAPP.